Mexico City, 6720,
Mexico
Errescuer Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Errescuer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Errescuer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Errescuer has purchased the following applications: Nuxiba LUIS for Chatbots and Conversational AI in 2022, Nuxiba Cloud Contact Center for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Errescuer is running and its propensity to invest more and deepen its relationship with Nuxiba Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Errescuer revenues, which have grown to $213.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Errescuer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuxiba Technologies | Legacy | Nuxiba LUIS | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Errescuer deployed Nuxiba LUIS as part of a Nuxiba contact-center platform to shift from a traditional call center model toward a multichannel contact center operating in Mexico. The deployment positioned Nuxiba LUIS in the Chatbots and Conversational AI category to support contact center operations and customer service functions across the company’s Mexico operations.
Implementation used the Nuxiba LUIS virtual agent and Nuxiba CenterWare contact-center modules to provide conversational automation, intent recognition, and agent handoff orchestration. Configuration emphasized conversational workflow design, intent taxonomy, session management, and routing logic to support automated interactions and supervised escalation to human agents.
The solution was integrated at the contact routing and agent desktop layer to enable blended handling of voice and digital channels and centralized queue management, improving contactation workflows for inbound customer interactions. Operational coverage focused on contact center teams and customer service groups in Mexico, aligning virtual agent sessions with existing agent supervision and workforce schedules.
Governance and process changes introduced roles and controls for conversational model updates, taxonomy governance, and operator procedures for virtual agent escalation and quality review. Errescuer reported improved contactation and operational efficiency following the rollout of Nuxiba LUIS and the contact-center platform.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nuxiba Technologies | Legacy | Nuxiba Cloud Contact Center | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Errescuer implemented Nuxiba Cloud Contact Center to transform its telemarketing operations into a multichannel contact center in Mexico. The deployment uses Nuxiba Cloud Contact Center within the Call Center category to centralize voice and messaging channels and to orchestrate agent routing and campaign management.
The implementation incorporated Nuxiba modules for multichannel routing, outbound predictive dialing and automated voice and WhatsApp workflows, aligning with standard Call Center functional workflows for inbound routing, outbound campaigns and messaging automation. The cloud-based architecture supports scalability and improved multichannel handling across Errescuer's telemarketing and contact center operations in Mexico, and Nuxiba cites these improvements as outcomes of the deployment. Governance emphasized operationalizing multichannel routing, campaign orchestration and agent workflows within contact center operations.
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