ESP Group
68-74 Holderness Road,
Hull, HU91EDAÂ ,
United Kingdom
Hull, HU91EDAÂ ,
United Kingdom
+44 14-8238-4500
Transportation
ESP Group Technographics
ESP Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ESP Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 ESP Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ESP Group has purchased the following applications: Epicor ERP for ERP Financial in 2016, Drift AI Chatbot for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ESP Group is running and its propensity to invest more and deepen its relationship with Epicor , Drift , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ESP Group revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ESP Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ESP Group Tech Stack and Enterprise Applications
ESP Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, ESP Group implemented Epicor ERP, selecting Epicor ERP as a next-generation ERP Financial solution to consolidate financial control and support the company’s growth ambitions. The engagement focused on aligning core finance and operational processes for a 200-employee United Kingdom transportation firm, positioning the application as the primary system for transactional and financial management.
Configuration emphasized core financial management capabilities within Epicor ERP, including general ledger, accounts payable, accounts receivable, and financial reporting. The implementation also addressed standard ERP Financial operational flows, with configuration to support order-to-cash and procure-to-pay workflows and to unify transactional posting rules and chart of accounts across business units.
Operational scope centered on centralizing finance and operational recordkeeping in Epicor ERP, enabling consistent financial controls and standardized workflows across the company’s UK operations. Governance changes accompanied the rollout, with new process templates and approval controls established to enforce consistent month-end close, invoicing, and supplier payment procedures.
The program was positioned to streamline processes and to underpin ESP Group’s ambitious growth plans, aligning Epicor ERP functionality with the company’s finance and operations functions to improve transactional consistency and control.
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ESP Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 ESP Group implemented Drift AI Chatbot on its public website. The deployment of Drift AI Chatbot situates the company within the Chatbots and Conversational AI category and supports website-based customer engagement and lead qualification activities for sales and customer service functions.
The implementation centers on Drift AI Chatbot conversational flows and playbooks, using the application’s AI conversational engine to automate initial inquiries, qualify leads, and escalate complex conversations to human agents under defined escalation rules. Operational coverage is the web channel for the company’s United Kingdom operations, with governance implemented through standardized conversation scripts, role-based escalation workflows, and ongoing tuning of conversational intents and session context handling. The configuration leverages category-standard capabilities, including intent recognition, session context management, and built-in reporting to inform iterative updates to sales and support workflows.
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ESP Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, ESP Group implemented Microsoft 365. The deployment is referenced on the ESP Group website and was provisioned to support the company’s approximately 200 employees in the United Kingdom. Microsoft 365 was adopted as the primary Collaboration platform, providing cloud email, Teams collaboration, SharePoint document management, OneDrive storage, and Office desktop and web applications to support internal communication and knowledge work.
The implementation was organized around a centralized tenant architecture with role based administration, tenant level policy controls, and identity management to enforce access and compliance patterns. Operational coverage included user provisioning, mailbox and archive management, team site and channel configuration, and document lifecycle and sharing controls, enabling cross functional workflows across operations, sales, and finance. The ESP Group Microsoft 365 Collaboration implementation emphasized standard collaboration governance and content management capabilities as the core of its internal productivity stack.
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ESP Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Transactional Email | PaaS |
|
2020 | 2020 |
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ESP Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at ESP Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ESP Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from ESP Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the ESP Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ESP Group Technographics
ESP Group is a Transportation organization based in United Kingdom,
with around 200 employees and annual revenues of $25.0 million.
ESP Group operates a diverse technology stack with applications such as
Epicor ERP, Drift AI Chatbot and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
ESP Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Drift and Microsoft.
ESP Group recently adopted applications including
Microsoft 365 in 2020, Amazon SES in 2020 and GoDaddy in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of ESP Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates ESP Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete ESP Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.