Estes Forward Worldwide
100 Gateway Centre Parkway, Suite 210,
Richmond, 23235, VA,
United States
Richmond, 23235, VA,
United States
1 804-205-5907
Transportation
Estes Forward Worldwide Technographics
Estes Forward Worldwide Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Estes Forward Worldwide and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Estes Forward Worldwide employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Estes Forward Worldwide has purchased the following applications: FrontApp for Collaboration in 2019, Motive (ex. KeepTruckin) for Fleet Management in 2023, Zoominfo Platform for Account Based Marketing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Estes Forward Worldwide is running and its propensity to invest more and deepen its relationship with Front , Motive , Extensiv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Estes Forward Worldwide revenues, which have grown to $850.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Estes Forward Worldwide intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Estes Forward Worldwide Tech Stack and Enterprise Applications
Estes Forward Worldwide Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Estes Forward Worldwide implemented FrontApp as a Collaboration solution to reduce overwhelming shared inbox traffic and distribution list proliferation across teams. The initiative targeted EFW’s high-volume email workflows supporting the company’s customer experience program, covering more than 150 teammates across 15 teams that handle domestic and international freight forwarding operations.
The FrontApp deployment centralized work into shared inboxes and leveraged FrontApp capabilities such as rules-based routing, keyword and client-based filters, tagging, and internal commenting to convert distributed email copies into assignable conversations. Configuration focused on automated routing and tagging to surface actionable items to the right teammate, while comment threads enabled asynchronous collaboration and coaching without forwarding or duplicating messages.
Operationally the project consolidated numerous Outlook shared inboxes and distribution list-driven workflows into FrontApp shared inboxes, with onboarding beginning in early 2020 and incremental team rollouts including a high-volume Atlanta team. The implementation retained email as the channel but changed message handling patterns, shifting responsibility tracking into FrontApp’s assignment and tag model rather than distribution list delivery.
Governance changes included formalizing rules and tag taxonomies to standardize routing, establishing commenting as the primary escalation and peer-review mechanism, and using a dedicated onboarding manager to ensure configuration quality at launch. The shift reduced noise for individual teammates and aligned inbox ownership with team-level process improvements, supporting EFW’s Net Promoter Program and customer service priorities.
Outcomes reported by EFW were explicit, the Atlanta team experienced a reduction of roughly 725 emails per person per day, quantified as an 80% decrease in daily email volume. Teams also reported fewer duplicate messages, faster identification of ownership, and improved remote collaboration during pandemic-driven remote work, attributable to FrontApp shared inboxes, rules, tags, and commenting workflows.
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Estes Forward Worldwide SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Motive | Legacy | Motive (ex. KeepTruckin) | Fleet Management | SCM | n/a | 2023 | 2023 |
In 2023, Estes Forward Worldwide implemented Motive (ex. KeepTruckin) as its Fleet Management platform across U.S. routes to improve transport safety and operational visibility. The deployment emphasized Motive Driver Safety, AI dashcams, in cab alerts, and GPS fleet tracking, and the rollout was completed remotely.
The implementation configured Motive Driver Safety for continuous safety scoring and driver coaching, deployed AI dashcams for automated event capture and evidence collection, and used GPS fleet tracking for speed monitoring and route visibility. In cab alerts were enabled to provide real time feedback to drivers to reduce speeding incidents and reinforce safer driving behaviors, aligning with standard Fleet Management functional workflows for monitoring and intervention.
Operational coverage explicitly targeted U.S. routes and focused on business functions including fleet operations, safety management, and claims handling. Centralized monitoring of Safety Scores and event feeds supported operational oversight, while fleet operations and safety teams managed the policy thresholds and driver coaching workflows.
Outcomes reported by the vendor include an 81% reduction in insurance claims and a 33% improvement in Safety Scores, alongside lower claims costs and fewer speeding incidents as reported by the vendor. Governance during the remote rollout emphasized standardized in cab alert policies, centralized safety score review, and ongoing driver coaching driven by Motive data.
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Warehouse Management | SCM |
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2022 | 2022 |
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Estes Forward Worldwide CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2023 | 2023 |
In 2023, Estes Forward Worldwide implemented Zoominfo Platform for Account Based Marketing, deploying Zoominfo Platform on their public website to support account identification and engagement workflows. The implementation uses website instrumentation to surface company-level visitor signals and enrich inbound lead records in real time, positioning Zoominfo Platform as a front-line data source for ABM programs and inbound qualification.
Functional modules implemented align with Account Based Marketing capabilities, including company and contact data enrichment, intent signal capture and web form enrichment to reduce friction in lead capture. Operational coverage centers on marketing and demand generation teams, with enriched account and contact data feeding sales enablement and account prioritization processes. Governance is managed by marketing operations to enforce data hygiene, consent handling and suppression rules for account lists.
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics, Lead Generation | CRM |
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2022 | 2022 |
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Estes Forward Worldwide IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Estes Forward Worldwide CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Estes Forward Worldwide
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Estes Forward Worldwide Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Estes Forward Worldwide IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Estes Forward Worldwide digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Estes Forward Worldwide Technographics
Estes Forward Worldwide is a Transportation organization based in United States,
with around 1000 employees and annual revenues of $850.0 million.
Estes Forward Worldwide operates a diverse technology stack with applications such as
FrontApp, Motive (ex. KeepTruckin) and Zoominfo Platform,
covering areas like Collaboration, Fleet Management and Account Based Marketing.
Estes Forward Worldwide has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Front, Motive and Zoominfo.
Estes Forward Worldwide recently adopted applications including
Motive (ex. KeepTruckin) in 2023, Zoominfo Platform in 2023 and 3PL Warehouse Manager in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Estes Forward Worldwide’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Estes Forward Worldwide’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Estes Forward Worldwide technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.