Abu Dhabi, n/a,
United Arab Emirates
Etihad Airport Services Cargo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Etihad Airport Services Cargo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Etihad Airport Services Cargo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Etihad Airport Services Cargo has purchased the following applications: Awery ERP for Aviation ERP in 2024, Adobe Experience Manager for Digital Asset Management in 2020, Adobe Experience Cloud for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Etihad Airport Services Cargo is running and its propensity to invest more and deepen its relationship with Awery Software , Adobe Systems , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Etihad Airport Services Cargo revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Etihad Airport Services Cargo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Awery Software | Legacy | Awery ERP | Aviation ERP | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Etihad Airport Services Cargo implemented Awery ERP. The deployment used Awery ERP, an Aviation ERP, to manage and streamline the company Cargo Chartering Programme in the UAE region.
The implementation delivered a customised suite of charter-centric capabilities, including charter management workflows, automated classification of charter queries, pricing configuration and analytics. Configuration work prioritized query classification logic and pricing rule sets to standardize commercial responses and reduce manual handling. Awery ERP provided charter-focused analytics to surface pricing variance and recurring query types.
Operational scope centered on charter operations and commercial pricing teams, consolidating operational and commercial functions into a common system of record for charter activity. The project instrumented end-to-end process orchestration from charter request intake through price confirmation, aligning operational execution with commercial decisioning inside Awery ERP.
Governance emphasized centralized configuration control and standardized classification workflows to enforce consistent pricing application across charter transactions. The rollout announced in 2024 delivered charter-focused operational and commercial benefits that included faster response times and better pricing consistency.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
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Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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