Abu Dhabi, 3838,
United Arab Emirates
Etisalat Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Etisalat and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 60000 Etisalat employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Etisalat has purchased the following applications: Oracle Communications Analytics Suite for Analytics and BI in 2012, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2023, Slack Connect for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Etisalat is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Etisalat revenues, which have grown to $16.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Etisalat intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Communications Analytics Suite | Analytics and BI | Analytics and BI | n/a | 2012 | 2012 |
In 2012, Etisalat Nigeria implemented Oracle Communications Analytics Suite to centralize customer, revenue and network analytics and to support near-real-time call-detail-record loading. The deployment addressed Analytics and BI use cases across customer care, revenue assurance and network operations, aligning analytics capabilities with personalization and churn-reduction workflows.
The implementation placed the Oracle Communications Data Model on Oracle Exadata and paired it with Oracle Business Intelligence, configuring near-real-time ETL for CDR ingest and dimensional reporting. The architecture emphasized the Oracle Communications Data Model as the canonical schema, Oracle Exadata as the high-performance storage and processing tier and Oracle Business Intelligence as the reporting and visualization layer, which reduced data aggregation times by approximately 99 percent and enabled faster personalization and churn-reduction actions.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Database Management | IaaS |
|
2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2022 | 2022 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Field Service Management | ERP Services and Operations |
|
2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Identity and Access Management (IAM) | CyberSecurity |
|
2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Tag Management | CRM |
|
2022 | 2022 |
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