Etisalat Facilities Management
Airport Road, Etisalat T&A Building Level 22,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 800 6336
Professional Services
Etisalat Facilities Management Technographics
Etisalat Facilities Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Etisalat Facilities Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Etisalat Facilities Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Etisalat Facilities Management has purchased the following applications: Oracle Financials Management for ERP Financial in 2014, IBM Maximo for Enterprise Asset Management in 2018, Benchmark Mail for Marketing Automation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Etisalat Facilities Management is running and its propensity to invest more and deepen its relationship with Oracle , IBM , Benchmark Internet Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Etisalat Facilities Management revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Etisalat Facilities Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Etisalat Facilities Management Tech Stack and Enterprise Applications
Etisalat Facilities Management ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Financials Management | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Etisalat Facilities Management implemented Oracle Financials Management to standardize core accounting and financial reporting. The deployment centered on ERP Financial capabilities to centralize accounting across the organization headquartered in the United Arab Emirates.
Implementation work configured core modules in Oracle Financials Management including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets and Cash Management, and included chart of accounts rationalization and accounting period controls. Functional configuration supported transactional processing, period close orchestration and statutory reporting workflows. Automation of routine financial processes was implemented following ERP Financial best practices.
Integrations were implemented using the eSolutions API to connect Oracle Financials Management with operational systems for master data synchronization, invoicing and payment processing, enabling API driven data exchanges between finance and adjacent applications. The integration approach emphasized message level validation and secured interfaces to preserve financial data integrity. Data flows focused on supplier, customer and transactional ledger records to maintain consistency across systems.
Operational scope encompassed finance, accounting, treasury and billing teams within Etisalat Facilities Management, with governance organized around finance process owners and centralized configuration control. Controls incorporated segregation of duties, role based access controls and standardized financial close procedures to support auditability. Change governance and phased rollouts were managed through formal release windows and configuration baselines.
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Etisalat Facilities Management ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Etisalat Facilities Management implemented IBM Maximo as its Enterprise Asset Management system. Deployment centered on company operations in Dubai and was actively used within the Business Development function during April 2018 to December 2018. The system was positioned to support facilities management disciplines including Electrical, Mechanical, Civil and Landscape through centralized work intake and procurement workflows.
IBM Maximo was configured to support procurement and document control workflows, notably raising local purchase orders from the company system. Functional capabilities deployed included submittal and receiving management, document distribution to discipline owners, and structured approval routing to ensure timely client responses. Standard Enterprise Asset Management capabilities such as work order orchestration and asset-oriented record keeping were applied to align facilities delivery with procurement and document control processes.
Operational governance centered on using Maximo as the focal point for internal coordination across departments and for external coordination with clients and subcontractors, with Business Development acting as a primary document control node. Processes captured in Maximo included submission intake, distribution to respective discipline teams, follow up and feedback tracking, and office-level procurement tasks such as purchasing supplies and maintaining records. The implementation reflects a department-level rollout within Etisalat Facilities Management, instrumenting Enterprise Asset Management workflows in support of facilities procurement, document control and proposal preparation activities.
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Etisalat Facilities Management CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benchmark Internet Group | Legacy | Benchmark Mail | Marketing Automation | CRM | n/a | 2019 | 2019 |
In 2019 Etisalat Facilities Management deployed Benchmark Mail as its Marketing Automation solution on its website. The implementation uses Benchmark Mail from Benchmark Internet Group as a cloud hosted email marketing and automation platform to centralize website driven campaign orchestration and customer communications. This deployment addresses Marketing Automation for marketing and digital engagement functions and is instrumented directly on the corporate website.
Benchmark Mail was configured to manage email campaign creation, template design, list segmentation, subscription forms embedded on site, and tracking and reporting for web driven leads. Implementation details indicate the vendor supplied the Benchmark Mail application and site level embedding of signup forms and tracking scripts to capture contacts and behavioral signals. Functional capabilities in use align with typical Marketing Automation workflows, including campaign scheduling, subscriber preference management, and basic automation sequencing.
Operational coverage is centered on digital marketing and customer engagement teams, with governance focused on campaign approval, list hygiene, and consent handling driven by website opt in flows. The solution is positioned to support ongoing email program operations and web to email lead capture without introducing named third party integrations beyond Benchmark Mail. Configuration and governance emphasize web embedded forms and email lifecycle management as primary operational controls.
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Etisalat Facilities Management Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2014 | 2014 |
|
|
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|
|
Supplier Relationship Management | Procurement |
|
2015 | 2015 |
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Etisalat Facilities Management IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Etisalat Facilities Management
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Etisalat Facilities Management Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Etisalat Facilities Management IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Etisalat Facilities Management digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Etisalat Facilities Management Technographics
Etisalat Facilities Management is a Professional Services organization based in United Arab Emirates,
with around 1000 employees and annual revenues of $150.0 million.
Etisalat Facilities Management operates a diverse technology stack with applications such as
Oracle Financials Management, IBM Maximo and Benchmark Mail,
covering areas like ERP Financial, Enterprise Asset Management and Marketing Automation.
Etisalat Facilities Management has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, IBM and Benchmark Internet Group.
Etisalat Facilities Management recently adopted applications including
Microsoft Azure Cloud Services in 2020, Benchmark Mail in 2019 and IBM Maximo in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Etisalat Facilities Management’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Etisalat Facilities Management’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Etisalat Facilities Management technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.