Eurostar
6th Floor, Kings Place, 90 York Wy,
London, N1 9AG,
United Kingdom
London, N1 9AG,
United Kingdom
44 20 7843-5002
Transportation
Eurostar Technographics
Eurostar Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eurostar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 Eurostar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eurostar has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Workable ATS for Applicant Tracking System in 2014, Language IO for Natural Language Processing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eurostar is running and its propensity to invest more and deepen its relationship with Oracle , Infor , Workable or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eurostar revenues, which have grown to $1.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eurostar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eurostar Tech Stack and Enterprise Applications
Eurostar ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Eurostar implemented Oracle Cloud ERP, replacing Oracle E-Business Suite to centralize core finance systems and reporting within an ERP Financial environment. The Oracle Cloud ERP deployment was positioned to consolidate transactional finance, accounts payable, accounts receivable, general ledger, fixed assets, cash management, and procurement capabilities under a single cloud-based financial platform.
Configuration work focused on standardizing the chart of accounts, automating period close workflows, and implementing role-based controls and audit trails consistent with ERP Financial best practices. The implementation included data migration of master and historical transactional records from Oracle E-Business Suite into Oracle Cloud ERP, and configuration of financial reporting and consolidated accounting processes to support Eurostar finance operations.
The program aligned with Oracle’s broader cloud momentum in 2017, leveraging Oracle Cloud infrastructure for SaaS delivery of financial applications and adopting cloud operational patterns for patching and upgrades. Rollout governance emphasized phased module cutovers and structured change management across finance and procurement teams, with formalized reconciliation and cutover procedures to decommission Oracle E-Business Suite financial functions.
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ERP Financial | ERP |
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2016 | 2017 |
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ERP Financial | ERP |
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2014 | 2014 |
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Expense Management | ERP |
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2013 | 2014 |
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Eurostar HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Eurostar deployed Workable ATS as its Applicant Tracking System. Workable ATS is surfaced on Eurostar's careers presence via the apply.workable.com/eurostar endpoint, capturing online applications and publishing job postings through the public career site. The deployment leverages a hosted Workable ATS instance to manage the complete candidate intake flow on the company's website.
Functional usage centers on core Applicant Tracking System capabilities including job requisition publishing, candidate sourcing and pipeline tracking, applicant screening and interview scheduling. Operational ownership rests with Eurostar talent acquisition and HR teams, who use the Workable ATS instance to standardize hiring workflows and maintain a centralized candidate database. Access controls and recruiter workflows are configured to support role based review and interview orchestration, with candidate activity processed through the hosted Workable ATS career site.
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Core HR | HCM |
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2014 | 2014 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2020 | 2020 |
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Eurostar AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Language Io | Legacy | Language IO | Natural Language Processing | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Eurostar implemented Language IO to extend multilingual coverage for customer support. Language IO, categorized as Natural Language Processing, was piloted for email and live chat and then fully deployed after the pilot phase.
The travel CRM focused deployment integrated Language IO with Salesforce and used the Chrome extension to provide inline assistance for agents handling customer messages. Functional capabilities implemented included multilingual translation workflows and a fine tuned glossary to preserve brand tone and accuracy within email and live chat channels.
Operational scope concentrated on UK and Western Europe and addressed shortages of French and Dutch speaking agents by enabling existing support teams to handle those languages more effectively. Business functions impacted included customer support, contact center operations, and CRM driven case handling.
Governance work produced the fine tuned glossary and applied it as a control for message consistency during rollout from pilot to full implementation. The deployment produced explicitly stated outcomes of improved response times and decreased incoming calls.
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Eurostar Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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Eurostar eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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Eurostar CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2014 | 2014 |
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Call Center | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Interactive Voice Response (IVR) | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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Eurostar SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2020 | 2020 |
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Eurostar TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2013 | 2013 |
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Eurostar PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Eurostar IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Single Sign-On (SSO) | IaaS |
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2016 | 2016 |
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Eurostar CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Eurostar
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Eurostar Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Eurostar IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Eurostar digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Eurostar Technographics
Eurostar is a Transportation organization based in United Kingdom,
with around 2100 employees and annual revenues of $1.66 billion.
Eurostar operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workable ATS and Language IO,
covering areas like ERP Financial, Applicant Tracking System and Natural Language Processing.
Eurostar has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workable and Language Io.
Eurostar recently adopted applications including
Language IO in 2023, Contentsquare Speed Analysis in 2023 and Salesforce Loyalty Management in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eurostar’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eurostar’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Eurostar technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.