London, N1 9AG,
United Kingdom
Eurostar Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Eurostar and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2100 Eurostar employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eurostar has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Workable ATS for Applicant Tracking System in 2014, Language IO for Natural Language Processing in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eurostar is running and its propensity to invest more and deepen its relationship with Oracle , Infor , Workable or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eurostar revenues, which have grown to $1.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eurostar intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2017 | 2018 |
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ERP Financial | ERP Financial Management |
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2016 | 2017 |
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2013 | 2014 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
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Core HR | HCM |
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2014 | 2014 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Language Io | Legacy | Language IO | Natural Language Processing | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Eurostar implemented Language IO to extend multilingual coverage for customer support. Language IO, categorized as Natural Language Processing, was piloted for email and live chat and then fully deployed after the pilot phase.
The travel CRM focused deployment integrated Language IO with Salesforce and used the Chrome extension to provide inline assistance for agents handling customer messages. Functional capabilities implemented included multilingual translation workflows and a fine tuned glossary to preserve brand tone and accuracy within email and live chat channels.
Operational scope concentrated on UK and Western Europe and addressed shortages of French and Dutch speaking agents by enabling existing support teams to handle those languages more effectively. Business functions impacted included customer support, contact center operations, and CRM driven case handling.
Governance work produced the fine tuned glossary and applied it as a control for message consistency during rollout from pilot to full implementation. The deployment produced explicitly stated outcomes of improved response times and decreased incoming calls.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2013 | 2013 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2014 | 2014 |
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Call Center | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Interactive Voice Response (IVR) | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2013 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Single Sign-On (SSO) | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||