Expedient
Nova Tower One, 1 Allegheny Square, STE 600,
Pittsburgh, 15212, PA,
United States
Pittsburgh, 15212, PA,
United States
1 877-570-7827
Professional Services
Expedient Technographics
Expedient Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Expedient and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 415 Expedient employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Expedient has purchased the following applications: Sage Intacct for ERP Financial in 2021, LiveChat for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Expedient is running and its propensity to invest more and deepen its relationship with Sage , LiveChat, Inc. , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Expedient revenues, which have grown to $73.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Expedient intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Expedient Tech Stack and Enterprise Applications
Expedient ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Intacct | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, Expedient implemented Sage Intacct to centralize its finance and accounting systems. Sage Intacct serves as Expedient's ERP Financial platform and the deployment is visible in the application footprint on Expedient's corporate website. The rollout concentrated on supporting corporate finance, accounting, and revenue management activities for the United States operations.
The implementation configured core Sage Intacct modules typical for ERP Financial systems, including a dimensional general ledger, accounts payable, accounts receivable, cash management, revenue recognition, and consolidated financial reporting. Configurations emphasize dimensional accounting to align project and service revenue lines with professional services billing models common to the industry. Financial reporting and automated journal processing were implemented to standardize month end workflows across the finance organization.
Integration architecture follows a cloud native pattern, leveraging Sage Intacct APIs and standard connectors to link billing, revenue management, and payroll or timekeeping sources without naming specific vendors. Governance centered on role based access controls, approval workflows for payables and receivables, and defined close processes to operationalize the ERP Financial configuration across finance and accounting teams. The presence of Sage Intacct on Expedient's public site corroborates a production deployment supporting transactional finance functions.
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Expedient AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Expedient implemented LiveChat on its public website. Expedient implemented LiveChat as a Chatbots and Conversational AI solution to provide real time customer engagement and inbound lead capture via an embedded web chat widget.
The LiveChat deployment leveraged the web widget and agent console to deliver core Chatbots and Conversational AI capabilities, including real time messaging, canned responses, proactive greetings, visitor context capture, and chat transcript logging. Configuration work emphasized routing rules and queue management to direct conversations to relevant support and sales inboxes, and agent interface setup to manage concurrent chat sessions and standard response templates.
Operational ownership and governance were organized across customer experience and sales teams, with process controls for chat handling workflows, template governance, and transcript retention for follow up. The LiveChat script is embedded in the site source, enabling browser delivered widget loading and session tracking to support Expedient customer engagement and lead qualification workflows.
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Expedient Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Expedient deployed Zoom as its Audio Video and Web Conferencing solution on its public website. Zoom was provisioned to enable embedded browser-based meeting entry, live audio and video sessions, and screen sharing to support direct customer engagement from the corporate site.
The implementation centered on website integration, exposing meeting join flows, scheduling links, and live session controls to external visitors and prospects. Administrative controls and participant moderation were applied to govern public sessions and participant access, aligning the application to customer engagement and support workflows across sales and customer success functions.
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Collaboration | Collaboration |
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2019 | 2019 |
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Expedient CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Expedient ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Expedient PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Expedient IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2023 | 2023 |
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Expedient CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Next Generation Firewall | CyberSecurity |
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2017 | 2017 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Expedient
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Expedient Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Expedient IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Expedient digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Expedient Technographics
Expedient is a Professional Services organization based in United States,
with around 415 employees and annual revenues of $73.0 million.
Expedient operates a diverse technology stack with applications such as
Sage Intacct, LiveChat and Zoom,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Expedient has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, LiveChat, Inc. and Zoom Video Communications.
Expedient recently adopted applications including
HPE Morpheus in 2023, Hotjar in 2022 and Zendesk Service in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Expedient’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Expedient’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Expedient technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.