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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Extra Space Self Storage Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contivio Legacy Contivio Call Center CRM n/a 2011 2011
In 2011, Extra Space Self Storage implemented Contivio as a Call Center solution to integrate telephony with CRM for its Singapore operations. Contivio was integrated with SugarCRM to enable real time screen pops and immediate access to customer profiles at the agent desktop, accelerating call handling workflows. The deployment concentrated on CRM integrated contact center operations, configuring agent desktop screen pop functionality, inbound call handling workflows, and CRM synchronized customer context. Customized reporting and international capability configuration were included to provide supervisory visibility and support cross border operational readiness. Operational scope targeted contact center and customer service teams across Extra Space Self Storage in Singapore, with Contivio Call Center delivering faster access to customer profiles. The implementation explicitly reduced call handling times and improved daily productivity, and it delivered customized reporting and international capabilities as noted outcomes.
IT Decision Makers and Key Stakeholders at Extra Space Self Storage
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Extra Space Self Storage Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Extra Space Self Storage Technographics

Extra Space Self Storage is a Professional Services organization based in Singapore, with around 10 employees and annual revenues of $2.0 million.

Extra Space Self Storage operates a diverse technology stack with applications such as Contivio, covering areas like Call Center.

Extra Space Self Storage has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Contivio.

Extra Space Self Storage recently adopted applications including Contivio in 2011, highlighting its ongoing modernization strategy.

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