Extra Space Self Storage Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Extra Space Self Storage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Extra Space Self Storage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Extra Space Self Storage has purchased the following applications: Contivio for Call Center in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Extra Space Self Storage is running and its propensity to invest more and deepen its relationship with Contivio or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Extra Space Self Storage revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Extra Space Self Storage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contivio | Legacy | Contivio | Call Center | CRM | n/a | 2011 | 2011 |
In 2011, Extra Space Self Storage implemented Contivio as a Call Center solution to integrate telephony with CRM for its Singapore operations. Contivio was integrated with SugarCRM to enable real time screen pops and immediate access to customer profiles at the agent desktop, accelerating call handling workflows.
The deployment concentrated on CRM integrated contact center operations, configuring agent desktop screen pop functionality, inbound call handling workflows, and CRM synchronized customer context. Customized reporting and international capability configuration were included to provide supervisory visibility and support cross border operational readiness.
Operational scope targeted contact center and customer service teams across Extra Space Self Storage in Singapore, with Contivio Call Center delivering faster access to customer profiles. The implementation explicitly reduced call handling times and improved daily productivity, and it delivered customized reporting and international capabilities as noted outcomes.
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||