Fairmont Hotels & Resorts USA
950 Mason Street,
San Francisco, 94108, CA,
United States
San Francisco, 94108, CA,
United States
1 415-772-5000
Leisure and Hospitality
Fairmont Hotels & Resorts USA Technographics
Fairmont Hotels & Resorts USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fairmont Hotels & Resorts USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Fairmont Hotels & Resorts USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fairmont Hotels & Resorts USA has purchased the following applications: Infor SunSystems for ERP Financial in 2015, Sojern for Guest Management in 2018, Optimizely Ektron eCommerce for eCommerce in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fairmont Hotels & Resorts USA is running and its propensity to invest more and deepen its relationship with Infor , Sojern , Givex or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fairmont Hotels & Resorts USA revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fairmont Hotels & Resorts USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fairmont Hotels & Resorts USA Tech Stack and Enterprise Applications
Fairmont Hotels & Resorts USA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, Fairmont Hotels & Resorts USA implemented Infor SunSystems, an ERP Financial application. Infor SunSystems was deployed as the core general ledger platform within the company’s Global Financial Services system.
Accounts payable operations were executed with a mixed application stack, where AP staff reviewed and closed purchase orders in BirchStreet and transmitted invoice records to a Q&A function maintained in Excel. Finance personnel then posted the resulting journal entries to the general ledger using Infor SunSystems, establishing SunSystems as the authoritative posting and ledger repository.
Operational coverage concentrated on the A/P function and the GFS finance domain, linking procurement closure workflows in BirchStreet to financial posting in SunSystems. Governance relied on a handoff workflow model, with Excel serving as an interim Q&A control plane and Infor SunSystems providing ledger control and transactional posting, preserving separation between procurement review and financial recordkeeping.
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Fairmont Hotels & Resorts USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Fairmont Hotels & Resorts USA deployed Sojern as a Guest Management solution on its public website. The implementation of Sojern is explicitly web-facing, positioning Fairmont Hotels & Resorts USA Sojern Guest Management to capture on-site behavioral signals and support guest acquisition and online booking engagement workflows.
Configuration emphasizes website tag instrumentation, audience segmentation, and booking funnel analytics, with Sojern used to collect behavioral data and enable campaign targeting and remarketing across digital channels. Operational ownership is oriented to marketing and revenue functions, with governance focused on web tag management and data privacy controls where Sojern is active on the Fairmont public site.
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Point Of Sale | ERP Services and Operations |
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2007 | 2007 |
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Fairmont Hotels & Resorts USA eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | Optimizely Ektron eCommerce | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016 Fairmont Hotels & Resorts USA deployed Optimizely Ektron eCommerce on its public website to provide the primary eCommerce channel for online guest services and direct online sales. The Optimizely Ektron eCommerce implementation was operated as the customer-facing commerce layer integrated into the corporate web estate, centralizing catalog, pricing and promotional presentation within the site. The deployment targeted digital commerce and marketing teams responsible for content-driven guest acquisition and online revenue capture.
The Optimizely Ektron eCommerce configuration emphasized standard eCommerce modules, including product catalog and merchandising, shopping cart and checkout workflows, order capture and payment processing capabilities, and content-commerce orchestration consistent with the eCommerce category. Architecture was implemented as a web-integrated commerce platform, aligning content management with commerce objects to enable content-managed merchandising and online transaction workflows. Governance concentrated on centralized control of promotional calendars, content-to-commerce publishing, and operational ownership by digital marketing and online sales functions.
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Fairmont Hotels & Resorts USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Fairmont Hotels & Resorts USA TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Fairmont Hotels & Resorts USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Fairmont Hotels & Resorts USA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Fairmont Hotels & Resorts USA
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director | Director | IT | |
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Director of Finance and Business Support | Director | Finance | |
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Assistant IT Manager | Manager | IT | |
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Apps Being Evaluated by Fairmont Hotels & Resorts USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fairmont Hotels & Resorts USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fairmont Hotels & Resorts USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Fairmont Hotels & Resorts USA Technographics
Fairmont Hotels & Resorts USA is a Leisure and Hospitality organization based in United States,
with around 150 employees and annual revenues of $15.0 million.
Fairmont Hotels & Resorts USA operates a diverse technology stack with applications such as
Infor SunSystems, Sojern and Optimizely Ektron eCommerce,
covering areas like ERP Financial, Guest Management and eCommerce.
Fairmont Hotels & Resorts USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Sojern and Optimizely.
Fairmont Hotels & Resorts USA recently adopted applications including
Teads Platform in 2023, Adobe Analytics Cloud in 2021 and OneTrust Cookie Consent in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fairmont Hotels & Resorts USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fairmont Hotels & Resorts USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fairmont Hotels & Resorts USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.