Toronto, M5V 0C3, ON,
Canada
Fairmont Raffles Hotels International Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fairmont Raffles Hotels International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42000 Fairmont Raffles Hotels International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fairmont Raffles Hotels International has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Oracle Cloud HCM for Core HR in 2014, Oracle Micros Retail J for Point Of Sale in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fairmont Raffles Hotels International is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fairmont Raffles Hotels International revenues, which have grown to $3.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fairmont Raffles Hotels International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2014 | 2018 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2014 | 2014 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Micros Retail J | Point Of Sale | ERP Services and Operations | n/a | 2014 | 2018 |
In 2014, Fairmont Raffles Hotels International implemented Oracle Micros Retail J as its Point Of Sale application. The deployment centralized POS transaction capture and guest profile aggregation across FRHI properties, reinforcing Oracle MICROS as the system of record for property-level operations and guest data collection that supports the companywide CX strategy.
Oracle Micros Retail J was configured to handle POS transaction processing, guest profile management, and loyalty integration, with data capture workflows embedded in individual venues and food and beverage outlets. The implementation federates customer preference data from the loyalty program and staff-collected venue insights into the property management environment, enabling marketing and operations teams to access unified guest profiles.
Governance emphasized using POS-sourced customer data to drive personalized guest experiences, with Oracle Micros Retail J data feeding centralized marketing and operations workflows. Explicit outcomes from this configuration include expedited check-ins and the ability to personalize amenities such as pillow types, reflecting how POS and loyalty data are operationalized for hospitality service personalization.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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