AI Buyer Insights:

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Fairmont Raffles Hotels International Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle E-Business Suite ERP Financial ERP Financial Management n/a 2014 2018
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Cloud HCM Core HR HCM n/a 2014 2014
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle Micros Retail J Point Of Sale ERP Services and Operations n/a 2014 2018
In 2014, Fairmont Raffles Hotels International implemented Oracle Micros Retail J as its Point Of Sale application. The deployment centralized POS transaction capture and guest profile aggregation across FRHI properties, reinforcing Oracle MICROS as the system of record for property-level operations and guest data collection that supports the companywide CX strategy. Oracle Micros Retail J was configured to handle POS transaction processing, guest profile management, and loyalty integration, with data capture workflows embedded in individual venues and food and beverage outlets. The implementation federates customer preference data from the loyalty program and staff-collected venue insights into the property management environment, enabling marketing and operations teams to access unified guest profiles. Governance emphasized using POS-sourced customer data to drive personalized guest experiences, with Oracle Micros Retail J data feeding centralized marketing and operations workflows. Explicit outcomes from this configuration include expedited check-ins and the ability to personalize amenities such as pillow types, reflecting how POS and loyalty data are operationalized for hospitality service personalization.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Fairmont Raffles Hotels International
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Fairmont Raffles Hotels International Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Fairmont Raffles Hotels International Technographics

Fairmont Raffles Hotels International is a Leisure and Hospitality organization based in Canada, with around 42000 employees and annual revenues of $3.80 billion.

Fairmont Raffles Hotels International operates a diverse technology stack with applications such as Oracle E-Business Suite, Oracle Cloud HCM and Oracle Micros Retail J, covering areas like ERP Financial, Core HR and Point Of Sale.

Fairmont Raffles Hotels International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle.

Fairmont Raffles Hotels International recently adopted applications including Cisco IronPort Cloud Email Security in 2021, Cisco Secure Email (formerly Email Security Appliance) in 2021 and Microsoft Azure Cloud Services in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Fairmont Raffles Hotels International’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Fairmont Raffles Hotels International’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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