Fairmont Raffles Hotels International
155 Wellington St W #3300,
Toronto, M5V 0C3, ON,
Canada
Toronto, M5V 0C3, ON,
Canada
1 506-863-6310
Leisure and Hospitality
Fairmont Raffles Hotels International Technographics
Fairmont Raffles Hotels International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fairmont Raffles Hotels International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 42000 Fairmont Raffles Hotels International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fairmont Raffles Hotels International has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, Oracle Cloud HCM for Core HR in 2014, Oracle Micros Retail J for Point Of Sale in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fairmont Raffles Hotels International is running and its propensity to invest more and deepen its relationship with Oracle , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fairmont Raffles Hotels International revenues, which have grown to $3.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fairmont Raffles Hotels International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fairmont Raffles Hotels International Tech Stack and Enterprise Applications
Fairmont Raffles Hotels International ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2014 | 2018 |
In 2014 Fairmont Raffles Hotels International implemented Oracle E-Business Suite as its enterprise ERP Financial platform. The deployment aimed to consolidate corporate financial management across the hospitality group which employs approximately 42,000 staff, positioning Oracle E-Business Suite as the primary financial system.
The implementation leveraged Oracle E-Business R12 and included standard ERP Financial functional capabilities, implemented as core financial modules such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets and subledger accounting. Configuration work focused on ledger structures, multi-entity financial controls and accounting workflow orchestration consistent with enterprise financial management in hospitality.
The architecture was grounded on Oracle Database technologies including v11g and 12c, running on a mixed server estate of UNIX, Linux and Windows 2008 R2 platforms. High availability and disaster recovery were addressed with Oracle RAC and Oracle Data Guard, while development and operations used Toad for Oracle 12.6, Putty and Visionapp Remote Desktop for administrative access, and Microsoft Visio 2007 for process modeling and documentation.
Operational scope encompassed corporate finance functions and property accounting operations, standardizing financial processes and centralizing reporting across the estate. Governance emphasized configuration-driven controls and workflow standardization to support consolidated financial close and cross-entity accounting, aligning system design with typical ERP Financial controls for large hospitality organizations.
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Fairmont Raffles Hotels International HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Fairmont Raffles Hotels International implemented Oracle Cloud HCM as its Core HR solution. Fairmont Raffles Hotels International implemented Oracle Cloud HCM to centralize Core HR and Talent & Culture systems across its multi-brand hospitality portfolio, an initiative articulated by Joël Günter, Director, Talent & Culture Systems Architecture.
The implementation followed a phased rollout model to configure Core HR capabilities common to cloud HCM deployments, including global employee records, organization and position management, and talent management workflows, with configurations scoped for multi-brand operations across 30+ countries. Governance and program ownership rested with the Talent & Culture systems architecture team, which coordinated staged process redesign and system configuration to standardize HR processes across Fairmont, Raffles, and Swissôtel brands using Oracle Cloud HCM.
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Fairmont Raffles Hotels International ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Micros Retail J | Point Of Sale | ERP Services and Operations | n/a | 2014 | 2018 |
In 2014, Fairmont Raffles Hotels International implemented Oracle Micros Retail J as its Point Of Sale application. The deployment centralized POS transaction capture and guest profile aggregation across FRHI properties, reinforcing Oracle MICROS as the system of record for property-level operations and guest data collection that supports the companywide CX strategy.
Oracle Micros Retail J was configured to handle POS transaction processing, guest profile management, and loyalty integration, with data capture workflows embedded in individual venues and food and beverage outlets. The implementation federates customer preference data from the loyalty program and staff-collected venue insights into the property management environment, enabling marketing and operations teams to access unified guest profiles.
Governance emphasized using POS-sourced customer data to drive personalized guest experiences, with Oracle Micros Retail J data feeding centralized marketing and operations workflows. Explicit outcomes from this configuration include expedited check-ins and the ability to personalize amenities such as pillow types, reflecting how POS and loyalty data are operationalized for hospitality service personalization.
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Fairmont Raffles Hotels International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Fairmont Raffles Hotels International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Fairmont Raffles Hotels International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Fairmont Raffles Hotels International
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
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Director, Human Resources Systems, Technology | Director | HR | |
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Director, Human Resources, The Americas | Director | HR | |
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Director of Talent & Culture (HR) | Director | HR | |
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SVP Compensation & Benefits, Luxury and North & Central America | VP | HR | |
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Apps Being Evaluated by Fairmont Raffles Hotels International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fairmont Raffles Hotels International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fairmont Raffles Hotels International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Fairmont Raffles Hotels International Technographics
Fairmont Raffles Hotels International is a Leisure and Hospitality organization based in Canada,
with around 42000 employees and annual revenues of $3.80 billion.
Fairmont Raffles Hotels International operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle Cloud HCM and Oracle Micros Retail J,
covering areas like ERP Financial, Core HR and Point Of Sale.
Fairmont Raffles Hotels International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle.
Fairmont Raffles Hotels International recently adopted applications including
Cisco IronPort Cloud Email Security in 2021, Cisco Secure Email (formerly Email Security Appliance) in 2021 and Microsoft Azure Cloud Services in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fairmont Raffles Hotels International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fairmont Raffles Hotels International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fairmont Raffles Hotels International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.