Family Leisure
11811 Pendleton Pike,
Indianapolis, 46236 , IN,
United States
Indianapolis, 46236 , IN,
United States
1 317 823-4448
Retail
Family Leisure Technographics
Family Leisure Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Family Leisure and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Family Leisure employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Family Leisure has purchased the following applications: CS-Cart Marketplace Platform for eCommerce in 2016, Convey Delivery Experience Management for Real-Time Transportation Visibility in 2019, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Family Leisure is running and its propensity to invest more and deepen its relationship with CS-Cart , PowerReviews , USPS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Family Leisure revenues, which have grown to $120.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Family Leisure intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Family Leisure Tech Stack and Enterprise Applications
Family Leisure eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CS-Cart | Legacy | CS-Cart Marketplace Platform | eCommerce | eCommerce | n/a | 2016 | 2016 |
In 2016, Family Leisure implemented CS-Cart Marketplace Platform on its public website, adopting the CS-Cart Marketplace Platform to support its eCommerce operations. The deployment positioned the site as a marketplace style storefront, consolidating customer facing product catalogs and online sales into a single platform architecture while preserving retailer control over merchandising and storefront presentation. Implementation targeted core retail eCommerce workflows, including online merchandising, order capture, and customer checkout.
Configuration emphasized marketplace specific modules such as vendor onboarding and administration, product catalog and inventory management, order management and fulfillment workflow orchestration, pricing and promotions, and storefront customization. Operational coverage spanned merchandising, ecommerce operations, customer service, and fulfillment teams, with governance implemented through role based access and vendor administration workflows to manage seller permissions and content publishing. The narrative reflects a site integrated solution running on Family Leisures public website, with CS-Cart Marketplace Platform serving as the central eCommerce application for online sales and marketplace operations.
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Product Review Management | eCommerce |
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2016 | 2016 |
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Shipping Management | eCommerce |
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2017 | 2017 |
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Family Leisure SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Convey | Legacy | Convey Delivery Experience Management | Real-Time Transportation Visibility | SCM | n/a | 2019 | 2019 |
In 2019 Family Leisure launched Convey Delivery Experience Management to improve its customer delivery communications process and to introduce a branded tracking page in time for peak season. The deployment targeted the customer delivery communications workflow and established a centralized delivery experience layer aligned with the Real-Time Transportation Visibility category.
Family Leisure expanded the initial tracking page into the full Convey Engage capability set, deploying an all-in-one active delivery management tool that combines deep carrier integrations, customer communication orchestration, voice of the customer feedback, and exception analytics. Convey Delivery Experience Management was configured to aggregate carrier telemetry and surface exception analytics alongside customer-facing tracking and messaging, enabling automated and manual communications tied to delivery events.
Integrations focused on deep carrier connectivity to ingest real-time shipment status, with the Convey platform acting as the central orchestration point for delivery notifications and feedback collection. Operational coverage centered on customer service and fulfillment operations, where the solution was used to prioritize issues, route communications, and capture post-delivery feedback for continuous issue identification.
Governance and process changes shifted work from reactive inbound support toward proactive exception management, using Convey Engage analytics to understand and prioritize exceptions before customers called. The implementation enabled Family Leisure to proactively solve delivery issues, saving time and money and delivering a more rewarding customer experience as reported by the company.
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Family Leisure CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Family Leisure implemented Hotjar on its public website to capture on-page user behavior and direct visitor feedback. The implementation embeds the Hotjar tracking snippet in the site front end to enable client-side session recordings and aggregated heatmaps, and it explicitly instruments ecommerce product and checkout pages for qualitative analytics. Family Leisure implemented Hotjar as a Customer Experience application to support its digital analytics and UX observation needs.
Functional modules in use include Hotjar session recordings, heatmaps, funnel visualizations, on-site surveys, and feedback widgets, delivering behavioral and feedback signals for product, merchandising, and marketing teams. Governance focused on web domain scoped data capture and operational ownership by the digital and ecommerce teams, with data handling and cookie consent controls applied at capture to align Hotjar usage with privacy practices. Family Leisure Hotjar Customer Experience supports cross-functional workstreams in UX, marketing, and ecommerce operations.
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Family Leisure ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2024 | 2024 |
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Family Leisure PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Family Leisure IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Family Leisure
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Family Leisure Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Family Leisure IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Family Leisure digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Family Leisure Technographics
Family Leisure is a Retail organization based in United States,
with around 1000 employees and annual revenues of $120.0 million.
Family Leisure operates a diverse technology stack with applications such as
CS-Cart Marketplace Platform, Convey Delivery Experience Management and Hotjar,
covering areas like eCommerce, Real-Time Transportation Visibility and Customer Experience.
Family Leisure has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CS-Cart, Convey and Contentsquare.
Family Leisure recently adopted applications including
Freshservice in 2024, Hotjar in 2020 and Convey Delivery Experience Management in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Family Leisure’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Family Leisure’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Family Leisure technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.