Minato City, 108-0023,
Japan
Family Mart Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Family Mart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5815 Family Mart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Family Mart has purchased the following applications: Line Pay for Payment Processing in 2018, Line.me for Chatbots and Conversational AI in 2017, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Family Mart is running and its propensity to invest more and deepen its relationship with LINE Corporation , LY Corporation , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Family Mart revenues, which have grown to $21.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Family Mart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LINE Corporation | Legacy | Line Pay | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, FamilyMart implemented Line Pay for Payment Processing across its convenience-store network in Japan. The Line Pay integration provided by LINE Corporation enabled acceptance of mobile barcode and QR payments at point-of-sale within FamilyMart's finance and payments operations.
Configuration focused on enabling mobile barcode and QR payment flows at physical point-of-sale, including scanner-level transaction capture, payment authorization, and settlement handoffs. Standard payment processing capabilities were applied such as digital wallet token recognition, transaction routing, and centralized reconciliation workflows.
The rollout was phased, beginning in November 2018 and completed on December 4, 2018, and covered FamilyMart stores across Japan. Implementation work integrated Line Pay with in-store POS terminals and cashier transaction flows to minimize customer friction and enable immediate acceptance of LINE mobile payments, with operational ownership centered on finance and payments teams across the Japan retail network.
Governance emphasized staged deployment and consistent point-of-sale configuration to support store-level adoption. The implementation expanded in-store cashless payment options and improved payment convenience and digital wallet adoption at point-of-sale.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LY Corporation | Legacy | Line.me | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Tag Management | CRM |
|
2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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