Broomfield, 80021, CO,
United States
Famous Brands International Technographics
Famous Brands International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Famous Brands International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Famous Brands International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Famous Brands International has purchased the following applications: Syspro Manufacturing ERP for Manufacturing ERP in 2013, Microsoft 365 for Collaboration in 2016, Astute Agent for Customer Engagement in 2005 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Famous Brands International is running and its propensity to invest more and deepen its relationship with SYSPRO , Microsoft , Astute Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Famous Brands International revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Famous Brands International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Famous Brands International Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SYSPRO | Legacy | Syspro Manufacturing ERP | Manufacturing ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Famous Brands International implemented Syspro Manufacturing ERP. The engagement documented managing the contract review and the technical implementation of the Mrs. Field's Syspro ERP instance, with SYSPRO provided as the software vendor. The implementation prioritized configuring the Syspro Manufacturing ERP environment to reflect manufacturing and distribution workflows and to align vendor contract terms with operational requirements.
Functional implementation focused on Manufacturing ERP capabilities typical for the category, including production scheduling, bill of materials and shop floor control, inventory management, procurement-to-pay processes, and standard costing, all configured to support the companys manufacturing and distribution operations. Governance and rollout emphasized contract oversight and technical handoff, with configuration controls and module ownership coordinated across operations, finance, and supply chain teams to establish operational responsibility for the Syspro Manufacturing ERP deployment.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Famous Brands International implemented Microsoft 365 as its primary Collaboration platform. The deployment establishes a cloud-hosted Microsoft 365 tenant that serves as the central collaboration layer for the company.
Microsoft 365 is configured to provide core collaboration capabilities, including email and calendaring, team messaging and meetings, document libraries and intranet sites, and personal file sync and sharing. Typical modules in use include Exchange Online for mail, SharePoint Online for document management and intranet content, Microsoft Teams for synchronous and asynchronous team collaboration, OneDrive for individual file storage, and identity and access controls tied to the Microsoft 365 identity stack.
The implementation covers company-level collaboration across business functions such as sales, operations, and finance, and is visible on the corporate website as an active vendor footprint. Governance focuses on mail retention, site and Teams provisioning, and access management workflows to align collaboration tooling with operational processes and compliance expectations.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Astute Solutions | Legacy | Astute Agent | Customer Engagement | CRM | n/a | 2005 | 2005 |
In 2005, Famous Brands International implemented Astute Agent, the case management CRM now part of the Emplifi/Astute product family, to consolidate franchisee and consumer case handling. The deployment was focused on Customer Engagement for U.S. operations supporting franchised food brands and centered on customer service workflows across franchisee support and consumer complaint resolution.
The implementation configured Astute Agent to centralize case management and ticketing workflows, unify franchisee and consumer records, and establish routing and escalation processes consistent with Customer Engagement best practices. Configuration work emphasized standardized intake queues, role based access for customer service agents, and structured case lifecycle states to improve handoffs between franchise support and centralized service teams.
Operational coverage remained within the companys U.S. franchised food brands and was governed through standardized response procedures and agent workflow training. The stated objective was to consolidate franchisee and consumer case handling and reduce time per case, outcomes highlighted in the vendor case study.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Famous Brands International
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Famous Brands International Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||