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Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Famous Brands International Tech Stack and Enterprise Applications

ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
SYSPRO Legacy Syspro Manufacturing ERP Manufacturing ERP ERP Services and Operations n/a 2013 2013
In 2013, Famous Brands International implemented Syspro Manufacturing ERP. The engagement documented managing the contract review and the technical implementation of the Mrs. Field's Syspro ERP instance, with SYSPRO provided as the software vendor. The implementation prioritized configuring the Syspro Manufacturing ERP environment to reflect manufacturing and distribution workflows and to align vendor contract terms with operational requirements. Functional implementation focused on Manufacturing ERP capabilities typical for the category, including production scheduling, bill of materials and shop floor control, inventory management, procurement-to-pay processes, and standard costing, all configured to support the companys manufacturing and distribution operations. Governance and rollout emphasized contract oversight and technical handoff, with configuration controls and module ownership coordinated across operations, finance, and supply chain teams to establish operational responsibility for the Syspro Manufacturing ERP deployment.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
In 2016, Famous Brands International implemented Microsoft 365 as its primary Collaboration platform. The deployment establishes a cloud-hosted Microsoft 365 tenant that serves as the central collaboration layer for the company. Microsoft 365 is configured to provide core collaboration capabilities, including email and calendaring, team messaging and meetings, document libraries and intranet sites, and personal file sync and sharing. Typical modules in use include Exchange Online for mail, SharePoint Online for document management and intranet content, Microsoft Teams for synchronous and asynchronous team collaboration, OneDrive for individual file storage, and identity and access controls tied to the Microsoft 365 identity stack. The implementation covers company-level collaboration across business functions such as sales, operations, and finance, and is visible on the corporate website as an active vendor footprint. Governance focuses on mail retention, site and Teams provisioning, and access management workflows to align collaboration tooling with operational processes and compliance expectations.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Astute Solutions Legacy Astute Agent Customer Engagement CRM n/a 2005 2005
In 2005, Famous Brands International implemented Astute Agent, the case management CRM now part of the Emplifi/Astute product family, to consolidate franchisee and consumer case handling. The deployment was focused on Customer Engagement for U.S. operations supporting franchised food brands and centered on customer service workflows across franchisee support and consumer complaint resolution. The implementation configured Astute Agent to centralize case management and ticketing workflows, unify franchisee and consumer records, and establish routing and escalation processes consistent with Customer Engagement best practices. Configuration work emphasized standardized intake queues, role based access for customer service agents, and structured case lifecycle states to improve handoffs between franchise support and centralized service teams. Operational coverage remained within the companys U.S. franchised food brands and was governed through standardized response procedures and agent workflow training. The stated objective was to consolidate franchisee and consumer case handling and reduce time per case, outcomes highlighted in the vendor case study.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2013 2013

IT Decision Makers and Key Stakeholders at Famous Brands International

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Famous Brands International Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Famous Brands International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Famous Brands International digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Famous Brands International Technographics
Famous Brands International is a Distribution organization based in United States, with around 200 employees and annual revenues of $30.0 million.
Famous Brands International operates a diverse technology stack with applications such as Syspro Manufacturing ERP, Microsoft 365 and Astute Agent, covering areas like Manufacturing ERP, Collaboration and Customer Engagement.
Famous Brands International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as SYSPRO, Microsoft and Astute Solutions.
Famous Brands International recently adopted applications including Twilio Sendgrid in 2021, Microsoft 365 in 2016 and Syspro Manufacturing ERP in 2013, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Famous Brands International’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Famous Brands International’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Famous Brands International technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.