New York, 10065, NY,
United States
Fasano USA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fasano USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Fasano USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fasano USA has purchased the following applications: ResyOS for Reservation and Booking Management in 2017, Tripleseat for Event Management in 2020, Hotjar for Customer Experience in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fasano USA is running and its propensity to invest more and deepen its relationship with Resy Network , OpenTable , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fasano USA revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fasano USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Resy Network | Legacy | ResyOS | Reservation and Booking Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Fasano USA implemented ResyOS for Reservation and Booking Management across its U.S. reservation operations. The deployment centralized booking and guest management for dining and event spaces, positioning ResyOS as the primary application for reservations and guest communications.
Configuration work within ResyOS included curated and adjusted customized floorplans for all event spaces, a VIP guest book, and specialized reservation settings and communications templates. Operational processes incorporated high volume reservation handling and the creation of personalized guest bios to support concierge level guest relations and seating workflows.
The ResyOS implementation was integrated with OpenTable as part of the reservation stack, and operational scope covered reservationists, front of house staff, and management. Governance and rollout emphasized training of all reservationists on professional phone and email etiquette, standardized guest communications templates, and rapid escalation procedures, with staff reporting a 100% resolution rate on customer complaints.
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Reservation and Booking Management | ERP Services and Operations |
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2017 | 2017 |
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Reservation and Booking Management | ERP Services and Operations |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tripleseat | Legacy | Tripleseat | Event Management | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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