FCA US is a Automotive organization based in United States, with around 81685 employees and annual revenues of $83.06 billion.

What enterprise applications does FCA US use?

FCA US operates a diverse technology stack with applications such as Oracle Service Cloud (ex RightNow), covering areas like Customer Support.

What digital transformation initiatives has FCA US undertaken?

FCA US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle.

What are the most recent software purchases made by FCA US?

FCA US recently adopted applications including Oracle Service Cloud (ex RightNow) in 2014, highlighting its ongoing modernization strategy.

Which IT decision makers lead technology initiatives at FCA US?

APPS RUN THE WORLD maintains an up-to-date database of FCA US’s key decision makers and IT executives, available to Premium subscribers.

How does APPS RUN THE WORLD track FCA US’s IT investments?

Our research team continuously updates FCA US’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

How can I access the full list of applications used by FCA US?

Subscribe to APPS RUN THE WORLD to access the complete FCA US technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.

FCA US Technographics, Software Purchases, AI and Digital Transformation Initiatives

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Michelin, an e2open customer evaluated Oracle Transportation Management

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

FCA US Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by FCA US and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 81685 FCA US employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that FCA US has purchased the following applications: Oracle Service Cloud (ex RightNow) for Customer Support in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems FCA US is running and its propensity to invest more and deepen its relationship with Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing FCA US revenues, which have grown to $83.06 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FCA US intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Oracle	SAP CRM	Oracle Service Cloud (ex RightNow)	Customer Support	CRM	Direct from vendor	2014	2014	In 2014, FCA US implemented Oracle Service Cloud (ex RightNow) to centralize Customer Support. The deployment was executed as a cloud-hosted architecture and the program replaced service capabilities previously provided by SAP CRM. Oracle Service Cloud (ex RightNow) was configured to support case management, knowledge management, and self-service portal capabilities, with multi-channel routing for web and phone interactions. Configuration work included SLA enforcement, entitlement controls, templated agent workflows, and a centralized knowledge base to align customer service processes with Customer Support functional requirements. FCA US procured the solution Direct from vendor and used vendor-led implementation resources for configuration and cutover. Data migration and transition planning addressed service records and histories from SAP CRM, and integration touch points were defined for customer master and case data. Connectors and APIs were specified to orchestrate data exchange between Oracle Service Cloud and FCA US back-office systems. Governance established centralized knowledge ownership, case escalation policies, and standardized agent workflows, with a phased rollout across the customer service organization. Change control and training were coordinated with Oracle resources to operationalize new support workflows and knowledge management processes. This implementation represents an enterprise cloud deployment of Oracle Service Cloud for Customer Support at FCA US.

Vendor

Previous System

Application

Market

VAR/SI

When

Live

Insight

Oracle

SAP CRM

Oracle Service Cloud (ex RightNow)

Customer Support

CRM

Direct from vendor

2014

In 2014, FCA US implemented Oracle Service Cloud (ex RightNow) to centralize Customer Support. The deployment was executed as a cloud-hosted architecture and the program replaced service capabilities previously provided by SAP CRM. Oracle Service Cloud (ex RightNow) was configured to support case management, knowledge management, and self-service portal capabilities, with multi-channel routing for web and phone interactions. Configuration work included SLA enforcement, entitlement controls, templated agent workflows, and a centralized knowledge base to align customer service processes with Customer Support functional requirements. FCA US procured the solution Direct from vendor and used vendor-led implementation resources for configuration and cutover. Data migration and transition planning addressed service records and histories from SAP CRM, and integration touch points were defined for customer master and case data. Connectors and APIs were specified to orchestrate data exchange between Oracle Service Cloud and FCA US back-office systems. Governance established centralized knowledge ownership, case escalation policies, and standardized agent workflows, with a phased rollout across the customer service organization. Change control and training were coordinated with Oracle resources to operationalize new support workflows and knowledge management processes. This implementation represents an enterprise cloud deployment of Oracle Service Cloud for Customer Support at FCA US.

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FCA US Technographics