List of Oracle Service Cloud (ex RightNow) Customers
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Since 2010, our global team of researchers has been studying Oracle Service Cloud (ex RightNow) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Service Cloud (ex RightNow) for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Service Cloud (ex RightNow) for Customer Support include: Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Samsung Electronics, a South Korea based Manufacturing organisation with 262647 employees and revenues of $203.54 billion, General Motors, a United States based Automotive organisation with 162000 employees and revenues of $187.44 billion, AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Carrefour, a France based Retail organisation with 234750 employees and revenues of $101.16 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Service Cloud (ex RightNow), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle Service Cloud (ex RightNow) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Abanka Slovenia | Banking and Financial Services | 1000 | $150M | Slovenia | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2020 | n/a | In 2020, Abanka Slovenia deployed Oracle Service Cloud (ex RightNow) on its public website to provide Customer Support via web channels. Abanka Slovenia is using Oracle Service Cloud (ex RightNow) as the primary Customer Support application to capture web cases and present knowledge to customers through the bank website. The implementation emphasizes standard Customer Support capabilities, including web-based case management, knowledge management and web self-service forms. Oracle Service Cloud was configured for case lifecycle handling, automated routing rules and agent-facing case queues, aligning digital intake with service workflows. The deployment is integrated into the bank website for direct case intake and knowledge delivery, and it serves as the front-end channel for customer service operations across Abanka Slovenia. Operational coverage centers on online customer support and agent case handling, with Oracle Service Cloud acting as the canonical web channel for inbound customer interactions. Governance focuses on centralized configuration and knowledge governance, with standardized workflows and role-based access for service agents and content owners. The implementation supports ongoing administration of service processes and knowledge content to maintain consistent online customer support. | |
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Abra Auto Body Repair of America | Manufacturing | 8000 | $3.5B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2018 | n/a | In 2018, Abra Auto Body Repair of America implemented Oracle Service Cloud (ex RightNow) on its website to centralize customer-facing support channels. The Oracle Service Cloud (ex RightNow) deployment was positioned within the Customer Support category to provide a unified web-based intake point for customer inquiries across Abra Auto Body Repair of America’s service organization. The implementation focused on configuring core Customer Support capabilities common to Oracle Service Cloud such as web self-service, knowledge management, and case management workflows. Configuration work included case lifecycle orchestration, knowledge article publishing for web consumption, and routing rules to classify and assign incoming web and email cases to support queues. Operationally the application was embedded on Abra Auto Body Repair of America’s public website to capture digital case submissions and to surface knowledge to customers, supporting customer support and service operations staff. The deployment supported both customer self-service and agent-assisted channels, providing the primary online touchpoint for customer issue intake and resolution tracking. Governance around the implementation emphasized standardized case-handling processes, role-based access to knowledge and case data, and editorial controls for knowledge content to ensure consistency in customer responses. Oracle Service Cloud (ex RightNow) served as the customer support platform for Abra Auto Body Repair of America, aligning website-driven engagement with internal support workflows and knowledge governance. | |
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Abtran | Professional Services | 1600 | $340M | Ireland | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2017 | n/a | In 2017 Abtran deployed Oracle Service Cloud (ex RightNow) as a core Customer Support application. The implementation positioned Oracle Service Cloud (ex RightNow) as the primary case management and multichannel customer support platform for contact center and back office workflows. Operational architecture was delivered as a SaaS application integrated into Abtran’s applications support layer, where Level 2 escalation responsibilities covered client applications running on Oracle Service Cloud (ex RightNow), Microsoft Dynamics CRM, Genesys/Interactive Intelligence, Kofax and FileNet. The environment also interfaced with Oracle EBS and WFM NICE Administration provided as SaaS, while ManageEngine and Jira servicedesk were used for staff support tickets and incident routing. The rollout was managed from Cork Ireland and supported an applications support organization handling over 700 users, with Abtran developing and leading an Applications Support Analyst Team to manage day to day support activities, escalation, change control requests, incidents and problem management. Functional capabilities implemented included case management, knowledge management, ticket routing and escalation workflows, agent support documentation, and training for ongoing operations. Governance practices emphasized formal change control, liaison with clients vendors and their support partners for projects and incident resolution, and continuous updating of support documentation and team training. The implementation and operational support record spans Sep 2017 to Apr 2022, reflecting sustained platform stewardship for Customer Support. | |
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Retail | 11006 | $6.8B | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2014 | n/a |
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Non Profit | 1341 | $298M | United Kingdom | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2016 | n/a |
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Insurance | 160 | $20M | United States | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2018 | n/a |
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Retail | 8312 | $23.2B | Germany | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2014 | n/a |
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Utilities | 1407 | $394M | United Kingdom | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2017 | n/a |
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Consumer Packaged Goods | 1700 | $120M | Argentina | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2017 | n/a |
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Insurance | 13000 | $11.0B | Japan | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2017 | n/a |
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Buyer Intent: Companies Evaluating Oracle Service Cloud (ex RightNow)
- MEDION AG, a Germany based Manufacturing organization with 1068 Employees
- Modern Aviation, a United States based Transportation company with 210 Employees
- University of Washington, a United States based Education organization with 35331 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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