Fenwick
2nd Floor, 103 Wigmore St,
London, W1U 1QS,
United Kingdom
London, W1U 1QS,
United Kingdom
44 80 0783-1783
Retail
Fenwick Technographics
Fenwick Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fenwick and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1569 Fenwick employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fenwick has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, Microsoft Dynamics 365 Human Resources for Core HR in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fenwick is running and its propensity to invest more and deepen its relationship with Microsoft , PayPal , WorldPay or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fenwick revenues, which have grown to $225.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fenwick intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fenwick Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics 365 for Finance and Operations | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Fenwick implemented Microsoft Dynamics 365 for Finance and Operations. The deployment targeted core ERP Financial processes for the United Kingdom retail business and positioned Microsoft Dynamics 365 for Finance and Operations as the primary finance application supporting finance and procurement functions.
Fenwick configured standard Microsoft Dynamics 365 for Finance and Operations financial modules, including General Ledger, Accounts Payable, Accounts Receivable, Cash and Bank Management, Fixed Assets and Procurement and Sourcing. Configuration work emphasized chart of accounts alignment, posting profiles, vendor and customer master data governance, and workflow automation for invoice approvals, with the in-house Application Analyst driving ongoing adjustments and support.
The implementation covered Fenwick's UK corporate finance and retail headquarter operations, serving statutory reporting and transactional financial control needs. Operational use concentrated on transaction processing, month-end close workflows and procurement-to-pay orchestration within the ERP Financial system.
Governance centered on application-level change control, role-based access management and business process standardization coordinated between finance stakeholders and the Application Analyst. Release management, patch coordination and configuration governance were handled through internal support channels to manage functional improvements to Microsoft Dynamics 365 for Finance and Operations.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Human Resources | Core HR | HCM | n/a | 2017 | 2020 |
In 2017, Fenwick implemented Microsoft Dynamics 365 Human Resources as its Core HR solution. The deployment targeted HR master data consolidation and employee lifecycle management for the United Kingdom retail business that employs 1,569 staff.
The implementation of Microsoft Dynamics 365 Human Resources centered on core HR capabilities, including employee profiles and organization management, absence and leave management, benefits administration, onboarding and offboarding workflows, and performance and learning management. Configuration emphasized role based security and position control to reflect retail store and corporate HR roles, while the full application name Microsoft Dynamics 365 Human Resources was used to centralize HR records and standardize processes.
The architecture was positioned within the Microsoft application ecosystem and aligned with cloud hosted Dynamics 365 service patterns. Integrations reflected internal use of Microsoft productivity tooling, leveraging SharePoint for document management and Excel shaped reporting workflows as indicated by HR systems skill sets in the project record. Support and operational ownership relied on internal HR systems specialists and an on site Dynamics 365 support consultant active from 2017 into 2018.
Governance included a designated HR Systems Specialist role, structured change management activities, and training and development to operationalize new workflows across HR. The rollout prioritized process standardization for HR and adjacent HR operational functions such as employee training administration.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Fenwick implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment situates Salesforce Chat within the Chatbots and Conversational AI category to support online customer service and pre-sales digital engagement for the UK retail site.
The implementation uses the vendor supplied web chat widget embedded across e-commerce and support pages, routing live sessions into the Salesforce agent console and capturing chat transcripts. Functional capabilities in use include real-time agent handoff, proactive chat invitations, queueing and routing rules, and session logging that can be used to create follow-up records and support workflows. Operational scope centers on customer service and e-commerce teams supporting Fenwick's online retail channel, with governance focused on chat routing configuration, transcript retention, and agent handling procedures.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2011 | 2011 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Warehouse Management | SCM |
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2017 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Test Automation Platform | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Fenwick
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Fenwick Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Fenwick Technographics
Fenwick is a Retail organization based in United Kingdom,
with around 1569 employees and annual revenues of $225.0 million.
Fenwick operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Human Resources and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Fenwick has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Salesforce.
Fenwick recently adopted applications including
Teads Platform in 2022, CodeTwo Email Signatures in 2021 and Adobe Marketing Cloud (ex Omniture) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fenwick’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fenwick’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fenwick technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.