First Federal Bank of Kansas City
11550 Ash St Suite 300,
Leawood, 66211, KS,
United States
Leawood, 66211, KS,
United States
1 816-241-7800
Banking and Financial Services
First Federal Bank of Kansas City Technographics
First Federal Bank of Kansas City Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Federal Bank of Kansas City and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 First Federal Bank of Kansas City employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Federal Bank of Kansas City has purchased the following applications: Fiserv DNA Bank Platform for Core Banking in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Federal Bank of Kansas City is running and its propensity to invest more and deepen its relationship with Fiserv , Jack Henry & Associates , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Federal Bank of Kansas City revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Federal Bank of Kansas City intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Federal Bank of Kansas City Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv DNA Bank Platform | Core Banking | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, First Federal Bank of Kansas City implemented Fiserv DNA Bank Platform as its Core Banking system. The deployment positioned Fiserv DNA Bank Platform as the bank's central processing hub for deposits, account management, transaction posting, and general ledger services supporting retail, mortgage, consumer and construction lending operations across 11 physical locations and approximately 25,000 customers.
The implementation integrated front-end digital channels through a partnership with Narmi to deliver consumer digital banking, business digital banking and an e-commerce style account-opening experience. Narmi's suite provided the account-opening workflow, enhanced customer identification and fraud protections, personal financial management tools, savings features, bill-pay, person-to-person payments and mobile deposit capabilities, with those capabilities linked to the Fiserv DNA Bank Platform via open APIs and an application framework.
Architecturally the program centralized core transaction processing on Fiserv DNA Bank Platform while exposing API-driven services to third-party fintechs and the Narmi front end, enabling near realtime account provisioning and customer attribute synchronization. Operational coverage included retail banking channels, digital channels, and back-office operations in the Kansas City metro, aligning the core platform with channel orchestration and identity verification workflows.
Governance and rollout emphasis focused on cross-functional coordination between IT, client experience, and operations to curate customer-centric feature sets and accelerate speed to market using Narmi's open-API model. Outcomes stated by the bank included a modernized, next-generation digital customer experience and improved onboarding and fraud protections, with Fiserv DNA Bank Platform retained as the Core Banking backbone for those digital initiatives.
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Digital Banking | ERP Services and Operations |
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2024 | 2024 |
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, First Federal Bank of Kansas City implemented Hubspot Live Chat on its public website. The bank deployed Hubspot Live Chat in the Chatbots and Conversational AI category to provide real time messaging and web customer engagement for customer service and online account support.
Configuration centered on embedding the Hubspot Live Chat widget into site pages, enabling canned responses, chat transcript capture, and live agent handoffs to align web interactions with existing support workflows. Operational scope focused on retail banking customer service and online client interactions, with governance procedures established for monitoring chat sessions, routing inquiries to front line staff, and preserving chat records for service continuity.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, First Federal Bank of Kansas City deployed Cisco Webex Meetings on its website. The bank uses Cisco Webex Meetings as its Audio Video and Web Conferencing solution to provide web-based meeting access for both customer engagement and internal collaboration.
The implementation centers on core Cisco Webex Meetings capabilities, including video conferencing, screen sharing, meeting scheduling and host controls, participant management, and meeting recording and playback. The configuration emphasizes web-embedded join flows so external customers and partners can initiate sessions directly from the public site, while internal staff use the same Cisco Webex Meetings environment for remote staff meetings and advisor calls.
Operational ownership is positioned with the bank IT and communications teams, and the deployment supports business functions across retail banking, customer service and operations by surfacing meeting links and host tools on customer-facing pages. Governance practices focus on controlled host privileges and meeting-level security settings to align conferencing use with banking compliance and customer privacy requirements.
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at First Federal Bank of Kansas City
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by First Federal Bank of Kansas City Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Federal Bank of Kansas City IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Federal Bank of Kansas City digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD First Federal Bank of Kansas City Technographics
First Federal Bank of Kansas City is a Banking and Financial Services organization based in United States,
with around 180 employees and annual revenues of $45.0 million.
First Federal Bank of Kansas City operates a diverse technology stack with applications such as
Fiserv DNA Bank Platform, Hubspot Live Chat and Cisco Webex Meetings,
covering areas like Core Banking, Chatbots and Conversational AI and Audio Video and Web Conferencing.
First Federal Bank of Kansas City has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, HubSpot and Cisco Systems.
First Federal Bank of Kansas City recently adopted applications including
Jack Henry Banno Digital Banking in 2024, Jack Henry LoanVantage in 2024 and The Trade Desk in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Federal Bank of Kansas City’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Federal Bank of Kansas City’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Federal Bank of Kansas City technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.