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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

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Fiserv
Location
Rodovia BR-381 Fernao Dias, s/n, KM 490 Sala Fiserv Anexo IC, Jardim das Alterosas 1A Seccao,
Betim, 32670-790,
Brazil
Website
https://www.fiserv.com.br/
Phone
n/a
Artw industry
Banking and Financial Services
Employee
Revenue

Fiserv Technographics

Fiserv Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Fiserv and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Fiserv employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Fiserv has purchased the following applications: L5 Networks Callbox for Call Center in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Fiserv is running and its propensity to invest more and deepen its relationship with L5 Networks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Fiserv revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fiserv intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Fiserv Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
L5 Networks Legacy L5 Networks Callbox Call Center CRM n/a 2019 2019
In 2019, Fiserv implemented L5 Networks Callbox to centralize Fiserv Brazil's customer-service channels, consolidating phone, chat, portal and self-service interactions under a single Call Center platform. The project was scoped to enable data-driven operations for CX improvement and to provide unified operational visibility across customer service functions. L5 Networks Callbox was deployed as a centralized contact center architecture that consolidated omnichannel routing, interactive voice response and self-service portal handling while instrumenting contact center analytics and operational dashboards. The solution configuration supported scale of more than 35,000 calls per month and included service-level monitoring and reporting designed to meet a 99.99% SLA. The rollout entered production in 2019 for Fiserv Brazil and covered customer service and CX operations, restructuring workflows toward centralized queue management and analytics-driven decision making. Outcomes explicitly reported include sustained 99.99% SLA performance and a Net Promoter Score trajectory moving from -9% in 2019 toward 86% by 2025.
IT Decision Makers and Key Stakeholders at Fiserv
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Fiserv Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Fiserv Technographics

Fiserv is a Banking and Financial Services organization based in Brazil, with around 800 employees and annual revenues of $200.0 million.

Fiserv operates a diverse technology stack with applications such as L5 Networks Callbox, covering areas like Call Center.

Fiserv has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as L5 Networks.

Fiserv recently adopted applications including L5 Networks Callbox in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Fiserv’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Fiserv’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Fiserv technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.