Fitness First
Whelco Place, Enfield Street Industrial Estate,
Wigan, WN5 8DB,
United Kingdom
Wigan, WN5 8DB,
United Kingdom
44 84 4412 2662
Professional Services
Fitness First Technographics
Fitness First Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fitness First and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Fitness First employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fitness First has purchased the following applications: Gomo Learning for Learning and Development in 2017, Microsoft 365 for Collaboration in 2020, Vocalcom Hermes360 for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fitness First is running and its propensity to invest more and deepen its relationship with Gomo , Microsoft , Vocalcom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fitness First revenues, which have grown to $210.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fitness First intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fitness First Tech Stack and Enterprise Applications
Fitness First HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gomo | Legacy | Gomo Learning | Learning and Development | HCM | n/a | 2017 | 2017 |
In 2017, Fitness First implemented Gomo Learning to support its Learning and Development agenda across the organization in the United Kingdom. The deployment positioned Gomo Learning as the primary authoring and content delivery tool for corporate training and L&D functions at Fitness First.
The implementation emphasized content authoring and multi-device publishing, using Gomo Learning to produce interactive e-learning modules and reusable content assets. Configuration work focused on template-driven course assembly, localization-ready content, and packaging to standard e-learning formats to enable distribution.
Operationally the rollout targeted centralized course development under the corporate L&D team, with processes established for content versioning, approvals, and role-based content ownership. The implementation aligned instructional design workflows with digital publishing capabilities so training teams could iterate on modules and push updates to learners.
Gomo Learning was used to create and publish SCORM and xAPI compatible packages for downstream learning delivery, enabling Fitness First to integrate authored content into their existing learning delivery architecture. The narrative connects Fitness First, Gomo Learning, Learning and Development and corporate training functions in a structured, enterprise learning implementation context.
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Fitness First Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
Fitness First implemented Microsoft 365 in 2020 to establish a unified Collaboration platform across its United Kingdom operations. The deployment centered on Microsoft 365 as the core productivity and collaboration application, with evidence of Microsoft 365 usage surfaced on the company website.
The Microsoft 365 implementation encompassed standard Collaboration capabilities including Exchange Online email, Microsoft Teams for real-time collaboration, SharePoint Online as an intranet and document management layer, OneDrive for user file storage, and Office desktop and web applications for knowledge workers. Configuration work emphasized tenant-level provisioning, user licensing alignment for a 1,200 employee workforce, and mailbox and site structure to support both corporate functions and multi-site club operations.
Operational coverage included corporate departments such as HR, marketing, finance, and club management, with administration consolidated through centralized Microsoft 365 tenant controls. Governance measures described in deployment patterns focused on role-based access controls, information governance and retention policies, and phased rollout sequencing to align collaboration workflows with operational processes.
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Fitness First CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, Fitness First implemented Vocalcom Hermes360 as its Call Center platform. The deployment targeted Fitness First customer care operations in the United Kingdom and established Vocalcom Hermes360 as the centralized contact handling system for member support.
The implementation included Customer Care, IVR, Interface Designer (CRM), Call Recording, The Wave, and The Link. Interface Designer (CRM) was configured to present customer context to agents and enforce screen-populate workflows, IVR provided layered self-service and call routing, and Call Recording was enabled for quality monitoring and compliance capture.
Integration with Fitness First Oracle Database was explicitly implemented to synchronize customer records and support agent desktop workflows in real time. The architecture linked the Vocalcom Hermes360 application components to the Oracle Database for unified customer lookup and transaction reference, while The Wave and The Link components were used to orchestrate session handling and interaction continuity across channels.
Deployment workstreams covered contact handling script configuration, call recording governance, and CRM interface change control to align operational processes with the new Call Center tooling. Vocalcom Hermes360 was configured as the operational backbone for Fitness First customer care, consolidating telephony, IVR, agent interface, and recording capabilities under a single Call Center application.
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2020 | 2020 |
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Fitness First PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Fitness First IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Fitness First CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Fitness First
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Fitness First Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fitness First IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fitness First digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Fitness First Technographics
Fitness First is a Professional Services organization based in United Kingdom,
with around 1200 employees and annual revenues of $210.0 million.
Fitness First operates a diverse technology stack with applications such as
Gomo Learning, Microsoft 365 and Vocalcom Hermes360,
covering areas like Learning and Development, Collaboration and Call Center.
Fitness First has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Gomo, Microsoft and Vocalcom.
Fitness First recently adopted applications including
Microsoft 365 in 2020, Help Scout in 2020 and Microsoft Azure Cloud Services in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fitness First’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fitness First’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fitness First technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.