Kuala Lumpur, 56100,
Malaysia
FJT Communications Systems Malaysia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by FJT Communications Systems Malaysia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 FJT Communications Systems Malaysia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FJT Communications Systems Malaysia has purchased the following applications: reCAPTCHA for Application Security (AppSec) in 2022, CTAPPS MSC Aria Call Center for Call Center in 2023, Google Hosted Libraries for Content Delivery Network in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FJT Communications Systems Malaysia is running and its propensity to invest more and deepen its relationship with Google , CTAPPS MSC , jsDelivr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FJT Communications Systems Malaysia revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FJT Communications Systems Malaysia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | reCAPTCHA | Application Security (AppSec) | CyberSecurity | n/a | 2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CTAPPS MSC | Legacy | CTAPPS MSC Aria Call Center | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, FJT Communications Systems Malaysia implemented CTAPPS MSC Aria Call Center to automate inbound and outbound telephony, IVR and dialer workflows for customer service and CRM contact center operations. The CTAPPS MSC Aria Call Center deployment is categorized as Call Center and was scoped for operations in Malaysia, with explicit focus on improving call routing, reporting and agent productivity.
Implementation work centered on configuring IVR flows, dialer campaign logic and inbound routing rules mapped to contact center queues, leveraging the ARIA Call Centre System capabilities described on FJT's product page. Reporting and agent performance modules were configured to standardize queue level and agent level metrics and to enforce consistent call handling workflows. The deployment emphasizes telephony orchestration, session management and dialer automation as core functional capabilities of CTAPPS MSC Aria Call Center, and governance adjustments targeted routing policies and contact center process standardization to embed the new call handling and reporting workflows.
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Customer Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Hosted Libraries | Content Delivery Network | IaaS | n/a | 2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2021 | 2021 |
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