Florianopolis, 88015-203, Santa Cata,
Brazil
Flex Contact Center Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Flex Contact Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4700 Flex Contact Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Flex Contact Center has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, Oracle Cloud HCM for Core HR in 2016, Senior ERP for ERP Financial in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Flex Contact Center is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , IBM , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Flex Contact Center revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Flex Contact Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 | ||
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2016 | 2016 | ||
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Senior Software | Legacy | Senior ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 | In 2016, Flex Contact Center implemented Senior ERP as its ERP Financial platform. The deployment used Senior ERP Enterprise Management to establish centralized supplier and product master data and to provide core financial controls for accounts payable, bank reconciliation and treasury workflows. The implementation targeted procurement and finance functions across the organization and was structured around module-based configuration in the Senior ERP application. Configuration work focused on supplier registration, product registration, purchasing and supply management, finance modules and bank reconciliation among other tools, aligning master data and transactional processing within Senior ERP. Operational coverage included procurement, inventory management and corporate finance teams, with process-aligned modules supporting requisition to payment, invoice processing and reconciliations. Governance centered on centralized data records and module configuration to standardize financial and procurement workflows within the ERP Financial environment. |
PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2018 | 2018 |
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