Flex Contact Center
Rua Antonio Dib Mussi, 460,
Florianopolis, 88015-203, Santa Cata,
Brazil
Florianopolis, 88015-203, Santa Cata,
Brazil
55 48 3037 9036
Professional Services
Flex Contact Center Technographics
Flex Contact Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Flex Contact Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4700 Flex Contact Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Flex Contact Center has purchased the following applications: Senior ERP for ERP Financial in 2016, Oracle Cloud HCM for Core HR in 2016, Zoom for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Flex Contact Center is running and its propensity to invest more and deepen its relationship with Senior Software , Oracle , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Flex Contact Center revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Flex Contact Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Flex Contact Center Tech Stack and Enterprise Applications
Flex Contact Center ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Senior Software | Legacy | Senior ERP | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Flex Contact Center implemented Senior ERP as its ERP Financial platform. The deployment used Senior ERP Enterprise Management to establish centralized supplier and product master data and to provide core financial controls for accounts payable, bank reconciliation and treasury workflows. The implementation targeted procurement and finance functions across the organization and was structured around module-based configuration in the Senior ERP application.
Configuration work focused on supplier registration, product registration, purchasing and supply management, finance modules and bank reconciliation among other tools, aligning master data and transactional processing within Senior ERP. Operational coverage included procurement, inventory management and corporate finance teams, with process-aligned modules supporting requisition to payment, invoice processing and reconciliations. Governance centered on centralized data records and module configuration to standardize financial and procurement workflows within the ERP Financial environment.
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Flex Contact Center HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Flex Contact Center implemented Oracle Cloud HCM to centralize Core HR processes and standardize HR and talent workflows. The deployment was initiated by the Brazil based professional services firm with approximately 4,700 employees, targeting Core HR as the principal application for workforce management and talent operations.
The implementation included Fusion HCM Core and a set of talent and performance modules, specifically Senior Fusion Performance Management, Fusion Goal Management, Fusion Talent Review Management, Taleo TEE Recruitment, Taleo TEE Onboarding, and Taleo Social Sourcing Integration. Responsibilities Module Deployment was executed to align role assignments, approval chains, and configuration of performance and goal workflows across the platform.
Integrations were explicit and operationally central, including Fusion HCM X Senior payroll integration and Taleo Recruitment X Senior payroll data migration, with Taleo Social Sourcing integrated into the broader recruitment flow. Data migration work covered organizational data and employee data to populate Oracle Cloud HCM and to synchronize recruitment outcomes with payroll and HR master data.
Governance and process changes focused on restructuring recruiting to onboarding handoffs, formalizing talent review and goal management cycles, and enforcing configuration driven responsibilities for approvals and access. Oracle Cloud HCM served as the core system for HR, talent acquisition, performance management and payroll interfacing within Flex Contact Center's Brazil operations.
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Flex Contact Center Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Flex Contact Center deployed Zoom as its Audio Video and Web Conferencing solution. Zoom is implemented on the Flex Contact Center website to provide web-accessible meeting entry points for clients and external participants. The site-level embedding indicates a web-first deployment that exposes video conferencing sessions directly through customer-facing pages.
The Zoom deployment covers standard Audio Video and Web Conferencing capabilities including hosted video meetings, webinar-style sessions, audio conferencing, screen sharing, and session recording, aligned to client engagement and remote service delivery workflows. Administration and access controls are centralized through Zoom account management, supporting scheduling, meeting security settings, and host controls for agents and supervisors. This architecture positions Zoom as the primary virtual interaction layer for Flex Contact Center's customer engagement channel.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Flex Contact Center PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Flex Contact Center PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Flex Contact Center
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Flex Contact Center Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Flex Contact Center IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Flex Contact Center digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Flex Contact Center Technographics
Flex Contact Center is a Professional Services organization based in Brazil,
with around 4700 employees and annual revenues of $500.0 million.
Flex Contact Center operates a diverse technology stack with applications such as
Senior ERP, Oracle Cloud HCM and Zoom,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
Flex Contact Center has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Senior Software, Oracle and Zoom Video Communications.
Flex Contact Center recently adopted applications including
Zoom in 2020, Microsoft 365 in 2020 and Atlassian JIRA in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Flex Contact Center’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Flex Contact Center’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Flex Contact Center technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.