Focus on the Family
8685 Explorer Dr,
Colorado Springs, 80920, CO,
United States
Colorado Springs, 80920, CO,
United States
+1 800-232-6459
Non Profit
Focus on the Family Technographics
Focus on the Family Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Focus on the Family and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 800 Focus on the Family employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Focus on the Family has purchased the following applications: Microsoft 365 for Collaboration in 2015, USPS Click-N-Ship for Shipping Management in 2023, Quantum Metric Continuous Product Design for Customer Analytics in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Focus on the Family is running and its propensity to invest more and deepen its relationship with Microsoft , Webconnex , USPS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Focus on the Family revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Focus on the Family intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Focus on the Family Tech Stack and Enterprise Applications
Focus on the Family Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Focus on the Family implemented Microsoft 365 as its primary Collaboration platform. The deployment established a Microsoft cloud based productivity layer for the 800 employee nonprofit in the United States.
Microsoft 365 was used to provision Office 365 Mail for organizational email and for public facing contact endpoints referenced on the Focus on the Family website. The implementation delivered core Collaboration capabilities including email and calendaring, web and desktop productivity applications, document collaboration and shared content storage, and conferencing and presence for internal communications.
Operational scope covered enterprise email and productivity for fundraising, program, communications and back office teams, with mailbox provisioning and address routing configured to expose Office 365 Mail on the public website. Integration between site contact forms and Office 365 Mail was explicitly observed on the organization website.
Governance focused on centralized account and mailbox administration, policy driven mailbox settings and staged user provisioning to align with nonprofit operating rhythms. The record reflects a Microsoft 365 centered Collaboration stack deployed in 2015 with Office 365 Mail visible on the public site.
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Event Management | Collaboration |
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2019 | 2019 |
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Focus on the Family eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| USPS | Legacy | USPS Click-N-Ship | Shipping Management | eCommerce | n/a | 2023 | 2023 |
In 2023, Focus on the Family implemented USPS Click-N-Ship on its website as part of its Shipping Management capability. The USPS Click-N-Ship deployment centralizes label printing, postage purchase, rate calculation, and shipment creation into the web checkout and fulfillment workflows, enabling automated generation of USPS-compliant shipping labels and initiation of carrier processing directly from online orders.
The implementation focuses on online order fulfillment and donor merchandise shipping, integrating website checkout events with packing and mail operations to streamline operational handoffs between e-commerce and fulfillment teams. Configuration work emphasized checkout-to-label mapping, package dimension and service selection rules, and automated label generation workflows consistent with Shipping Management functional practices, while governance updates aligned packing, shipping procedures, and operational playbooks to the new automated postage and labeling processes.
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Focus on the Family CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Quantum Metric | Legacy | Quantum Metric Continuous Product Design | Customer Analytics | CRM | n/a | 2018 | 2018 |
In 2018, Focus on the Family implemented Quantum Metric Continuous Product Design. Quantum Metric Continuous Product Design is a Customer Analytics application deployed on the organization website to capture user sessions and behavioral telemetry for continuous product design workflows.
The deployment uses client side instrumentation to record session replay, event-level click and form interactions, and funnel analysis, enabling product and digital experience teams to investigate user journeys and prioritize UX fixes. Governance and operational coverage were structured around web properties in the United States, with a tagging and heatmap strategy to surface friction points to product, digital and marketing stakeholders, and with workflows to triage incidents and route qualitative signals into product planning and iterative optimization.
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Focus on the Family ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Focus on the Family PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Focus on the Family IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Focus on the Family CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Focus on the Family
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Focus on the Family Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Focus on the Family IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Focus on the Family digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Focus on the Family Technographics
Focus on the Family is a Non Profit organization based in United States,
with around 800 employees and annual revenues of $80.0 million.
Focus on the Family operates a diverse technology stack with applications such as
Microsoft 365, USPS Click-N-Ship and Quantum Metric Continuous Product Design,
covering areas like Collaboration, Shipping Management and Customer Analytics.
Focus on the Family has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, USPS and Quantum Metric.
Focus on the Family recently adopted applications including
USPS Click-N-Ship in 2023, Outbrain Zemanta One Platform in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Focus on the Family’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Focus on the Family’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Focus on the Family technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.