Boston, 2109, MA,
United States
Focus Technology Technographics
Focus Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Focus Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Focus Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Focus Technology has purchased the following applications: Tipalti Invoice Management and Bill Processing System for AP Automation in 2020, Zoominfo Platform for Account Based Marketing in 2023, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Focus Technology is running and its propensity to invest more and deepen its relationship with Tipalti , Zoominfo , TechTarget or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Focus Technology revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Focus Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Focus Technology Tech Stack and Enterprise Applications
Focus Technology ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tipalti | Legacy | Tipalti Invoice Management and Bill Processing System | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, Focus Technology implemented Tipalti Invoice Management and Bill Processing System for AP Automation. The Tipalti Invoice Management and Bill Processing System is surfaced on the company website to capture supplier invoices and to provide vendor-facing bill submission and invoice status lookup, aligning the application with accounts payable and finance functions.
Deployment focused on core accounts payable workflows, with configuration of invoice capture and optical character recognition, automated routing and approval workflow, and bill processing orchestration consistent with AP Automation capabilities. The implementation includes vendor portal capabilities for supplier onboarding and invoice submission, embedded audit trail and payment batching controls, and operational coverage across Focus Technology finance and accounts payable teams for centralized invoice-to-pay governance and workflow restructuring.
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Focus Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoominfo | Legacy | Zoominfo Platform | Account Based Marketing | CRM | n/a | 2023 | 2023 |
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Listing Management | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Focus Technology AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Focus Technology implemented LiveChat on its public website to enable real-time customer engagement within the Chatbots and Conversational AI category. The deployment was scoped to customer-facing touchpoints, centralizing live messaging through a web-embedded chat interface and an agent-facing console used by support and pre-sales personnel.
LiveChat was configured to expose standard Chatbots and Conversational AI capabilities, including the web chat widget, real-time messaging, automated greetings, canned responses, visitor monitoring, and transcript capture. Configuration work emphasized agent routing and queueing, standardized response templates and macros, and the provisioning of agent access to the LiveChat console for concurrent session handling and conversational continuity.
Operational coverage focused on customer support and sales teams operating the agent console during business hours, with formalized workflows for session escalation to other channels and for capturing chat transcripts into internal ticketing and follow-up processes. Governance measures included defining response templates and service response expectations for chats, and embedding LiveChat scripts across the corporate website to preserve visitor context and session metadata for conversational analysis.
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Focus Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2018 | 2018 |
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Focus Technology PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Focus Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2011 | 2011 |
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Focus Technology CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Focus Technology
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Focus Technology Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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