Focus Technology
75 State Street Suite 100,
Boston, 2109, MA,
United States
Boston, 2109, MA,
United States
1 617-303-0480
Professional Services
Focus Technology Technographics
Focus Technology Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Focus Technology and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Focus Technology employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Focus Technology has purchased the following applications: Tipalti Invoice Management and Bill Processing System for AP Automation in 2020, LiveChat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Focus Technology is running and its propensity to invest more and deepen its relationship with Tipalti , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Focus Technology revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Focus Technology intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Focus Technology Tech Stack and Enterprise Applications
Focus Technology ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tipalti | Legacy | Tipalti Invoice Management and Bill Processing System | AP Automation | ERP | n/a | 2020 | 2020 |
In 2020, Focus Technology implemented Tipalti Invoice Management and Bill Processing System for AP Automation. The Tipalti Invoice Management and Bill Processing System is surfaced on the company website to capture supplier invoices and to provide vendor-facing bill submission and invoice status lookup, aligning the application with accounts payable and finance functions.
Deployment focused on core accounts payable workflows, with configuration of invoice capture and optical character recognition, automated routing and approval workflow, and bill processing orchestration consistent with AP Automation capabilities. The implementation includes vendor portal capabilities for supplier onboarding and invoice submission, embedded audit trail and payment batching controls, and operational coverage across Focus Technology finance and accounts payable teams for centralized invoice-to-pay governance and workflow restructuring.
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Focus Technology AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Focus Technology implemented LiveChat on its public website to enable real-time customer engagement within the Chatbots and Conversational AI category. The deployment was scoped to customer-facing touchpoints, centralizing live messaging through a web-embedded chat interface and an agent-facing console used by support and pre-sales personnel.
LiveChat was configured to expose standard Chatbots and Conversational AI capabilities, including the web chat widget, real-time messaging, automated greetings, canned responses, visitor monitoring, and transcript capture. Configuration work emphasized agent routing and queueing, standardized response templates and macros, and the provisioning of agent access to the LiveChat console for concurrent session handling and conversational continuity.
Operational coverage focused on customer support and sales teams operating the agent console during business hours, with formalized workflows for session escalation to other channels and for capturing chat transcripts into internal ticketing and follow-up processes. Governance measures included defining response templates and service response expectations for chats, and embedding LiveChat scripts across the corporate website to preserve visitor context and session metadata for conversational analysis.
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Focus Technology Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Focus Technology implemented Microsoft 365 to support Collaboration across its United States professional services operations. Focus Technology is a 130 employee professional services firm and the Microsoft 365 implementation is referenced on the company website, indicating an organization-wide adoption of Microsoft 365 as the primary collaboration and productivity platform.
The Microsoft 365 implementation leverages core Collaboration capabilities common to the suite, including Exchange Online for email, SharePoint Online for document management and intranet content, Microsoft Teams for synchronous collaboration and meetings, OneDrive for personal file storage, and Office applications for authoring and coauthoring. Configuration emphasis is on centralized document libraries, shared team channels, and productivity tooling to support billable services, client engagement, and internal knowledge sharing.
Operational governance is aligned with cloud tenancy controls within Microsoft 365, using centralized identity and access management, tenant-level policy controls, and role based access for professional services and administrative functions. The Focus Technology Microsoft 365 Collaboration deployment supports core business functions including professional services delivery, internal communications, and administrative operations, and its presence on the public website confirms the product relationship between Focus Technology, Microsoft 365, Collaboration and business function.
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Focus Technology CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2023 | 2023 |
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Listing Management | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Focus Technology PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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Focus Technology IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2011 | 2011 |
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Focus Technology CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Focus Technology
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Focus Technology Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Focus Technology IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Focus Technology digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Focus Technology Technographics
Focus Technology is a Professional Services organization based in United States,
with around 130 employees and annual revenues of $20.0 million.
Focus Technology operates a diverse technology stack with applications such as
Tipalti Invoice Management and Bill Processing System, LiveChat and Microsoft 365,
covering areas like AP Automation, Chatbots and Conversational AI and Collaboration.
Focus Technology has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tipalti, LiveChat, Inc. and Microsoft.
Focus Technology recently adopted applications including
Zoominfo Platform in 2023, TechTarget Platform in 2022 and Crazy Egg in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Focus Technology’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Focus Technology’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Focus Technology technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.