Fort Wayne City Utilities
200 East Berry Street, Suite 130,
Fort Wayne, 46802, IN,
United States
Fort Wayne, 46802, IN,
United States
1 260-427-1234
Utilities
Fort Wayne City Utilities Technographics
Fort Wayne City Utilities Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fort Wayne City Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 360 Fort Wayne City Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fort Wayne City Utilities has purchased the following applications: Paymentus Payveris for Payment Processing in 2021, IBM Maximo for Enterprise Asset Management in 2018, Google Cloud Platform (GCP) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fort Wayne City Utilities is running and its propensity to invest more and deepen its relationship with Paymentus , IBM , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fort Wayne City Utilities revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fort Wayne City Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fort Wayne City Utilities Tech Stack and Enterprise Applications
Fort Wayne City Utilities ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021 Fort Wayne City Utilities deployed Paymentus Payveris as its Payment Processing solution on the municipal utilities website. The implementation established a customer-facing online payment channel using Paymentus Payveris to handle web-based payment capture and authorization for utility billing and collections.
Paymentus Payveris was configured to provide online bill presentment and web payment processing, including card and ACH acceptance, tokenization for stored-payment methods, and real-time payment authorization workflows consistent with Payment Processing category functionality. Configuration focused on browser-based payment flows embedded on the city website and on server-side settlement controls to align with the utility s billing cadence.
The deployment integrated the Paymentus Payveris payment portal with the utility s billing and revenue operations through standard connectivity patterns, using API and file-based exchange for payment posting, reconciliation, and reporting. Operational coverage centered on customer service and billing departments, where the web payment channel became the primary digital intake for customer-initiated payments.
Governance work included defining payment acceptance policies, reconciliation procedures, and fraud screening rules within Paymentus Payveris, and updating billing workflows and customer service processes to incorporate online payment status and remittance information. Rollout emphasized operational handoffs between the billing team and customer service, and the platform was embedded as the web-based payment processing layer for Fort Wayne City Utilities.
|
Fort Wayne City Utilities ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | Starboard Consulting | 2018 | 2018 |
In 2018, Fort Wayne City Utilities implemented IBM Maximo as its Enterprise Asset Management solution, engaging Starboard Consulting to lead requirements and business analysis across the program. The initiative gathered complex business, functional, and technical requirements from various departments and produced process maps and use cases for the CIS, Hansen system upgrade, and the new IBM Maximo project to ensure alignment with government regulations.
Configuration and implementation work for IBM Maximo emphasized Enterprise Asset Management functional areas, with analysis and design artifacts oriented toward asset registry, work order management, preventive maintenance workflows, and inventory control. Business analysts projected opportunities to enhance and automate processes, and documented areas of work with use cases and process maps that stakeholders agreed could reduce at least 40% of current manual effort and time.
The program treated IBM Maximo as a core operational hub, coordinating requirements and workflows alongside the CIS and the Hansen upgrade, and producing cross-system use cases to support data flows and regulatory compliance. The team also QA tested scenarios and produced work instructions for the Kronos application, and performed root cause analysis to isolate issues and support developer troubleshooting during integration and configuration cycles.
Governance and rollout were formalized with defined project scope, goals, and deliverables reviewed with senior management and stakeholders, facilitated meetings, and multiple business analysis techniques to refine requirements. Fort Wayne City Utilities used these governance artifacts to drive implementation decisions, assist testing and developer remediation, and codify operational processes for ongoing EAM operations under IBM Maximo.
|
Fort Wayne City Utilities IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, Fort Wayne City Utilities deployed Google Cloud Platform (GCP) as their Application Hosting and Computing Services provider for the municipal public website. The implementation centers on hosting web assets and delivering public-facing utilities information and online service pages through a cloud-hosted web infrastructure.
Google Cloud Platform is used to provide core compute and scalable hosting capabilities, storage for site assets, and content delivery optimizations consistent with Application Hosting and Computing Services environments. Configuration and operational tooling emphasize automated provisioning, managed platform services, and web delivery patterns such as load-balanced compute, object storage for static assets, and caching for improved response times.
Operational scope is focused on the public web presence and associated communications, aligning IT and communications functions for day to day management of site content and availability. Governance activity targets access control, certificate lifecycle management, and monitoring and alerting practices that are typical for Application Hosting and Computing Services deployments at a mid-sized municipal utility.
|
IT Decision Makers and Key Stakeholders at Fort Wayne City Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Deputy Director of Policy & Planning | Director | Finance | |
|
|
|
Director-City Utilities | Director | Finance | |
|
|
|
Program Manager, Capital Asset Management | Manager | Investment | |
|
|
|
CMMS Administrator | Manager | Finance | |
|
|
|
Deputy Director Engineering | Director | Finance | |
|
|
|
Manager of Development Services | Manager | Finance | |
|
|
|
Superintendent of Sewer & Stormwater Maintenance | Manager | Operations | |
|
Apps Being Evaluated by Fort Wayne City Utilities Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Fort Wayne City Utilities IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Fort Wayne City Utilities digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Fort Wayne City Utilities Technographics
Fort Wayne City Utilities is a Utilities organization based in United States,
with around 360 employees and annual revenues of $150.0 million.
Fort Wayne City Utilities operates a diverse technology stack with applications such as
Paymentus Payveris, IBM Maximo and Google Cloud Platform (GCP),
covering areas like Payment Processing, Enterprise Asset Management and Application Hosting and Computing Services.
Fort Wayne City Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, IBM and Google.
Fort Wayne City Utilities recently adopted applications including
Paymentus Payveris in 2021, Google Cloud Platform (GCP) in 2021 and IBM Maximo in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Fort Wayne City Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Fort Wayne City Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Fort Wayne City Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.