Fortnox Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fortnox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 822 Fortnox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fortnox has purchased the following applications: Hailey HR Onboarding for Onboarding in 2024, LiveChat for Chatbots and Conversational AI in 2017, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fortnox is running and its propensity to invest more and deepen its relationship with Hailey HR , LiveChat, Inc. , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fortnox revenues, which have grown to $225.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fortnox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hailey HR | Legacy | Hailey HR Onboarding | Onboarding | HCM | n/a | 2024 | 2024 |
In 2024, Fortnox implemented Hailey HR Onboarding to streamline HR processes and create a scalable, GDPR-compliant onboarding experience across its Swedish operations. The Hailey HR Onboarding application and related Onboarding modules were configured to simplify complex HR flows, reduce manual work for HR teams, and improve the employee experience for new hires and hiring managers.
Deployment focused on centralizing onboarding workflows and automating routine tasks such as documentation capture, checklist orchestration, and role based task assignments, aligning operational controls with Swedish data protection requirements. The implementation covered HR and hiring manager workflows within Fortnox Sweden, introduced standardized process governance for onboarding steps, and instrumented the Hailey HR Onboarding modules to provide repeatable, scalable onboarding across the organization.
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Payroll | HCM |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Fortnox implemented LiveChat on its public website, deploying LiveChat as a customer-facing tool categorized under Chatbots and Conversational AI to support customer service and online sales engagement. The LiveChat application was embedded into https://www.fortnox.se to provide a web-visible conversational interface for site visitors, aligning the Fortnox LiveChat Chatbots and Conversational AI capability with external customer touchpoints.
Configuration emphasized web widget behavior and agent-facing workflows, using capabilities typical of Chatbots and Conversational AI such as automated greetings, session routing to service teams, and canned response templates. Operational scope centered on customer support and digital channels teams, with governance focused on chat handling policies, role-based agent configuration, and response workflow orchestration that relied on browser-based agent consoles and front-end embedding rather than back-end system changes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Fortnox implemented Zoom in an Audio Video and Web Conferencing role on its public website. The deployment surfaces Zoom-hosted meetings and real-time video engagement directly from Fortnox web pages to support customer-facing conferencing workflows for the Sweden-based professional services firm. This implementation links the application Zoom to front-end meeting join flows and live support sessions as part of Fortnox's external engagement stack.
The Zoom implementation delivers browser-based audio and video meetings, screen sharing, and web meeting join experiences consistent with Audio Video and Web Conferencing functionality. Architecture observed in the site source indicates a client-side, web-embedded integration model that exposes meeting links or embedded session endpoints within site pages, enabling attendees to join from browsers without separate navigation to a standalone portal. Operational scope visible in the source is web-facing engagement on Fortnox.se, and governance or partner details were not provided in the available data.
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Collaboration | Collaboration |
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2013 | 2013 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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