Four Seasons Hotels London
Hamilton Place, Park Lane,
London, W1J 7DR,
United Kingdom
London, W1J 7DR,
United Kingdom
44 20 7499 0888
Leisure and Hospitality
Four Seasons Hotels London Technographics
Four Seasons Hotels London Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Four Seasons Hotels London and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 Four Seasons Hotels London employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Four Seasons Hotels London has purchased the following applications: Workday HCM for Core HR in 2015, Adobe Connect for Audio Video and Web Conferencing in 2018, Adobe Experience Manager for Digital Asset Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Four Seasons Hotels London is running and its propensity to invest more and deepen its relationship with Workday , Bodet Software , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Four Seasons Hotels London revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Four Seasons Hotels London intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Four Seasons Hotels London Tech Stack and Enterprise Applications
Four Seasons Hotels London HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Four Seasons Hotels London deployed Workday HCM as its Core HR application. Workday HCM was provisioned to serve Human Resources and learning functions across the property, supporting approximately 420 employees and acting as the central HRIS for managers and staff.
The implementation centers on Core HR capabilities for the full employee lifecycle, including onboarding and a bi-monthly three day induction programme, offboarding and exit interview reporting, employee recordkeeping, contract creation and changes, work authorization checks, benefits administration, and tracking of annual and probation performance reviews. The HR team implemented a paperless administrative process within the department and used Workday HCM to maintain accurate personnel data and training attendance records.
Workday HCM was operated alongside Fourth Hospitality as an integrated HRIS environment, and the HR function coordinated with an offsite payroll provider to perform payroll cross checks. Operational coverage was hotel wide, with the HR generalist acting as the first point of contact for roughly 400 managers and employees and supporting recruitment volumes including 167 new hires in 2019. Learning and development activities were coordinated through Workday HCM workflows, supporting an internal scheme called Learn Something New, apprenticeship coordination, designated trainers, and cross exposure stays.
Governance and process changes included supervision of HR interns, centralized tracking and reporting of review completion hotel wide, standardized induction and standards training rollouts, and regular communication of HR and learning activities via social media, noticeboards, and a quarterly newsletter. The Workday HCM Core HR deployment was explicitly used to support reporting and recommendations from exit interviews, to facilitate payroll reconciliations, and to contribute to rising employee engagement survey scores and improved LQA and Medallia scores through standards training.
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Time and Attendance | HCM |
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2013 | 2013 |
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Four Seasons Hotels London Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Four Seasons Hotels London implemented Adobe Connect. Four Seasons Hotels London uses Adobe Connect as an Audio Video and Web Conferencing platform embedded on their website to support corporate communications, guest engagement, and virtual events. The Adobe Connect deployment is surfaced via browser-based meeting rooms on the Four Seasons London site, enabling live audio and video sessions without requiring separate client installs. Adobe Connect is used to present live webinars and scheduled virtual meetings from the property, exposing meeting entry points and attendee registration through the hotel website.
Functional capabilities noted align with standard Audio Video and Web Conferencing workflows, including persistent virtual meeting rooms, screen and content sharing, synchronous chat and Q and A, recording and playback, attendee management, and smaller group breakout functionality. Operational scope centers on the London property, with use cases spanning events, guest-facing demonstrations, and internal staff meetings, governed through Adobe Connect native access control and meeting moderation settings rather than on-premises conferencing infrastructure. The narrative restates Adobe Connect and the Audio Video and Web Conferencing relationship to Four Seasons Hotels London to clarify application, category, and business function alignment.
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Four Seasons Hotels London Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2018 | 2018 |
In 2018, Four Seasons Hotels London deployed Adobe Experience Manager as their Digital Asset Management solution on the property website. The implementation centralized imagery, video, and editorial assets for web publishing and marketing, using Adobe Experience Manager to manage asset ingestion, metadata, versioning and renditions for site delivery. The deployment positioned the AEM Assets capability as the authoritative media library for the London site and for reusable components used in site templates.
The Adobe Experience Manager deployment supports marketing and web content operations by enabling controlled approval workflows, taxonomy-driven metadata, and reusable asset components for pages and campaigns. Integrations are focused on web content delivery pipelines and CMS templates to ensure optimized asset rendering and consistent branding across the site. Governance was structured around editorial and asset stewardship processes run by the property digital team to standardize metadata, review cycles and asset lifecycle management. Four Seasons Hotels London Adobe Experience Manager Digital Asset Management relationship centers on website content and media management for the hotel marketing and web operations function.
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Four Seasons Hotels London CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2012 | 2012 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Four Seasons Hotels London TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Four Seasons Hotels London PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Four Seasons Hotels London IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Four Seasons Hotels London CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Four Seasons Hotels London
| First Name | Last Name | Title | Function | Department | Phone | |
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People and Culture Administrator | Manager | HR | |
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Assistant Director of People and Culture | Director | HR | |
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Regional Director of People and Culture | Director | HR | |
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Apps Being Evaluated by Four Seasons Hotels London Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Four Seasons Hotels London IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Four Seasons Hotels London digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Four Seasons Hotels London Technographics
Four Seasons Hotels London is a Leisure and Hospitality organization based in United Kingdom,
with around 420 employees and annual revenues of $40.0 million.
Four Seasons Hotels London operates a diverse technology stack with applications such as
Workday HCM, Adobe Connect and Adobe Experience Manager,
covering areas like Core HR, Audio Video and Web Conferencing and Digital Asset Management.
Four Seasons Hotels London has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and Adobe Systems.
Four Seasons Hotels London recently adopted applications including
Adobe Analytics Cloud in 2021, Salesforce Sales Cloud in 2021 and HCL SmartCloud Notes (ex IBM Smartcloud Notes) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Four Seasons Hotels London’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Four Seasons Hotels London’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Four Seasons Hotels London technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.