Framework
Val Roberts House, 25 Gregory Boulevard,
Nottingham, NG7 6NX,
United Kingdom
Nottingham, NG7 6NX,
United Kingdom
44 11 5841-7711
Non Profit
Framework Technographics
Framework Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Framework and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 905 Framework employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Framework has purchased the following applications: GoCardless for Subscription and Recurring Billing in 2020, MHR iTrent HR for Core HR in 2017, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Framework is running and its propensity to invest more and deepen its relationship with GoCardless , MHR (formerly MidlandHR) , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Framework revenues, which have grown to $78.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Framework intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Framework Tech Stack and Enterprise Applications
Framework ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoCardless | Legacy | GoCardless | Subscription and Recurring Billing | ERP | n/a | 2020 | 2020 |
In 2020, Framework implemented GoCardless, upgrading to a customer contracted account to expand use of GoCardless services in the Subscription and Recurring Billing category. The implementation was driven by the charity's fundraising and supporter engagement objectives and focused on reducing payment friction and transaction costs while increasing recurring revenue.
The deployment emphasized recurring payments orchestration and a simplified donor checkout workflow. Framework shortened its web donation journey from five pages to three, a change that contributed to a 40% shorter online payments journey and a 194% increase in regular giving conversions. Recurring payment capability was reoriented away from card rails toward bank to bank collections to reduce unintentional donor churn and improve payment continuity.
GoCardless Instant Bank Pay was adopted to handle one off payments, leveraging open banking to deliver account to account transfers with faster funds availability and instant payment confirmation. The GoCardless configuration delivered greater transactional visibility and automation, which reduced manual reconciliation work across financial accounts, fundraising campaigns, donor records and Gift Aid processing from approximately two weeks per month to two days.
Operational coverage focused on the charity's fundraising, supporter engagement and finance functions across the East Midlands and Sheffield service areas where Framework operates. Workflow changes included clearer donor acknowledgement flows and visibility into lapsed or at risk donors, enabling rapid remediation of payment failures and improved donor communications. The approach combined checkout optimization, bank payment orchestration and reconciliation automation to align payments processing with charitable operational needs.
The implementation produced explicit benefits reported by Framework, including a 50% reduction in one off payment transaction fees when using Instant Bank Pay compared to cards, 47.65% of all payments collected via GoCardless, and the organisation reporting substantially fewer failed payments. Framework stated that the lower fees and more efficient processes enabled by GoCardless allow the charity to channel funds to services faster and make donated pounds stretch further.
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Framework HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Framework implemented MHR iTrent HR as its Core HR application. The deployment centralized administration of employee records, payroll transactions and recruitment workflows for the non profit HR team and positioned MHR iTrent HR as the authoritative system of record for Core HR functions.
The implementation covered configuration of reporting functions and security profiles for iTrent users, and established processes to compile payroll information and process all changes to contractual pay and allowances, claim forms, new starters and leavers. The HR team acts as the first point of contact for iTrent support, HR system procedures and general enquiries, and resolves payroll queries related to tax, the Scottish Widows Pension Scheme, universal credit and Childcare vouchers.
Recruitment and onboarding workflows were executed through MHR iTrent HR, including advertising and collation of application forms, interviews, tests and assessments, verbal offers and completion of paperwork. The HR function coordinated with third parties for publication of vacancies on NHS and other websites and boards, and administered all pre employment checks for permanent, temporary and volunteer staff including DBS checks, Right to Work verification, Occupational Health clearance and referencing.
Governance and transactional processes were formalized to support HRBP, the Head of HR and the Senior Leadership Team in processing employee lifecycle events, transfers, promotions and temporary appointments, and to maintain electronic and manual personnel records in accordance with GDPR. The programme also covered administration of staff benefits such as the Cycle to work scheme, production of contracts of employment, inductions, staff ID cards and probation reports, ensuring Framework met statutory requirements.
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Payroll | HCM |
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2011 | 2017 |
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Talent Management | HCM |
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2017 | 2017 |
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Framework Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Framework implemented Microsoft 365. Framework is a United Kingdom non profit with 905 employees and 78,000,000 in revenue, and the deployment is cataloged under the Collaboration category.
The implementation centers on cloud-hosted Microsoft 365 capabilities, providing organization-wide collaboration services such as Exchange Online email, Microsoft Teams chat and meetings, SharePoint Online document collaboration, and OneDrive for Business file sync and sharing. These functional modules support core business functions including internal communications, document management, and team collaboration.
The Microsoft 365 tenant is surfaced on Framework's public website, indicating that Microsoft 365 is part of both internal collaboration and public-facing content or authentication references. Governance is organized around centralized tenant administration with standard Microsoft 365 controls for user provisioning, access management and policy enforcement, aligning Collaboration tooling with operational teams across the organization.
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Framework CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Framework IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Framework
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Framework Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Framework IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Framework digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Framework Technographics
Framework is a Non Profit organization based in United Kingdom,
with around 905 employees and annual revenues of $78.0 million.
Framework operates a diverse technology stack with applications such as
GoCardless, MHR iTrent HR and Microsoft 365,
covering areas like Subscription and Recurring Billing, Core HR and Collaboration.
Framework has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as GoCardless, MHR (formerly MidlandHR) and Microsoft.
Framework recently adopted applications including
Access Charity CRM in 2025, GoCardless in 2020 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Framework’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Framework’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Framework technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.