Franklin Templeton India
One International Center, Tower 2, 12th and 13th Floor,
Mumbai, 400013,
India
Mumbai, 400013,
India
91 0 22 6751 9100
Banking and Financial Services
Franklin Templeton India Technographics
Franklin Templeton India Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Franklin Templeton India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Franklin Templeton India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Franklin Templeton India has purchased the following applications: Workday Financial Management for ERP Financial in 2016, Workday HCM for Core HR in 2020, Genesys Cloud CX for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Franklin Templeton India is running and its propensity to invest more and deepen its relationship with Workday , VioletLMS , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Franklin Templeton India revenues, which have grown to $356.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Franklin Templeton India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Franklin Templeton India Tech Stack and Enterprise Applications
Franklin Templeton India ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle PeopleSoft ERP | Workday Financial Management | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016 Franklin Templeton India implemented Workday Financial Management as its ERP Financial system, replacing Oracle PeopleSoft ERP. The deployment targeted the corporate finance function and FP&A teams and was centered on transactional finance consolidation and standardized reporting across the India finance organization.
Workday Financial Management was configured to support core financial modules consistent with ERP Financial capabilities, including general ledger controls, accounts payable, accounts receivable, fixed assets, cash management, and multi dimensional financial reporting to enable P&L and balance sheet analysis. Configuration work prioritized month end close workflows, variance and flash reporting, headcount and P&L reporting structures, and the metadata needed to reproduce management decks and executive summaries used by finance leadership.
The implementation included data migration and record reconciliation from Oracle PeopleSoft ERP, and accounted for existing FP&A reporting and planning artifacts that relied on Oracle Hyperion Planning and Essbase as well as BI tools such as Tableau and SAS. Integrations focused on establishing reliable data feeds and reconciliations between transactional ledgers in Workday Financial Management and the standing planning and analytics environment used for forecasting and KPI generation.
Governance changes centered on role based access and standardized month end procedures, with process workstreams created for P&L variance commentary, weekly and monthly forecasting cycles, and structured handoffs between accounting and FP&A teams in Hyderabad. The program documented financial controls and reporting ownership to support continued use of Hyperion and BI driven analytics alongside the newly centralized Workday Financial Management ledger.
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Franklin Templeton India HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle PeopleSoft HCM | Workday HCM | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Franklin Templeton India migrated from Oracle PeopleSoft HCM to Workday HCM. The Workday HCM deployment was provisioned in India as the enterprise Core HR system and associated transactional recording platform for Franklin Templeton International Services India Pvt Ltd, supporting an employee base of approximately 1800 and operations across multiple internal locations.
The implementation included configuration to capture and manage employee and supplier transactions inside Workday HCM, with functional emphasis on invoice and purchase order tracking, vendor transaction recording, payment scheduling, sales tax recording, and monthly payable reconciliation. Day to day accounts payable activities are performed and posted in Workday, including verification of vendor invoices, assignment of correct general ledger account codes, and application of vendor credits to payments.
Operational coverage centered on finance and accounts payable teams, internal client stakeholders, vendor interactions, and review by the financial manager, reflecting a finance-facing use of Workday HCM beyond core personnel records. Standard operational workflows documented in the environment included invoice verification steps, bank reconciliation support, and maintenance of paid and unpaid invoice records to company standards.
Governance and process controls were structured around Workday HCM transactional logging and reconciliations, with explicit responsibilities for invoice accuracy, tax payment recording, and monthly payable report reconciliation. The deployment emphasized audited record keeping and procedural review within Workday HCM to support routine procure to payment activities and vendor payment schedules.
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Learning and Development | HCM |
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2023 | 2023 |
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Franklin Templeton India CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2022 | 2022 |
In 2022, Franklin Templeton India implemented Genesys Cloud CX to centralize customer interactions originating from its website. Genesys Cloud CX was deployed as the customer experience platform in the Call Center category, providing a vendor-hosted contact center layer that surfaces on franklintempletonindia.com for digital customer engagement.
The deployment emphasized core Call Center capabilities including omnichannel routing, automatic call distribution, interactive voice response, web chat and an agent desktop for unified interaction handling. Genesys Cloud CX was configured to support standard contact center workflows, queue management, session handling and real-time reporting to align front-line agent activity with customer facing web channels.
Operational coverage focused on customer support and service functions tied to the corporate website, routing web-initiated interactions to centralized contact center teams. The implementation entailed website integration for customer experience touchpoints, enabling webchat and click to call flows to be captured and orchestrated through the Genesys Cloud CX platform.
Governance centered on contact center workflow standardization, skills based routing and monitoring to enforce consistent handling of web channel traffic. Configuration and orchestration workstreams prioritized agent desktop workflows and reporting structures to support ongoing operations and quality oversight within the call center function.
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Franklin Templeton India EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2014 | 2014 |
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Franklin Templeton India ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2022 | 2022 |
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Franklin Templeton India Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2020 | 2020 |
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Portfolio and Investment Management | Investment Management |
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2024 | 2024 |
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Franklin Templeton India TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Franklin Templeton India IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Franklin Templeton India
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Franklin Templeton India Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Franklin Templeton India IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Franklin Templeton India digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Franklin Templeton India Technographics
Franklin Templeton India is a Banking and Financial Services organization based in India,
with around 1800 employees and annual revenues of $356.0 million.
Franklin Templeton India operates a diverse technology stack with applications such as
Workday Financial Management, Workday HCM and Genesys Cloud CX,
covering areas like ERP Financial, Core HR and Call Center.
Franklin Templeton India has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday and Genesys.
Franklin Templeton India recently adopted applications including
Franklin OneTIS in 2024, Violet LMS in 2023 and Genesys Cloud CX in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Franklin Templeton India’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Franklin Templeton India’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Franklin Templeton India technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.