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Freeway UK Insurance Services
Location
Unit 2, Abbots Park, Monks Way,
Preston Brook, WA7 3GH,
United Kingdom
Website
https://www.freewayinsurance.co.uk/
Phone
44 1928-520-521
Artw industry
Insurance
Employee
Revenue

Freeway UK Insurance Services Technographics

Freeway UK Insurance Services Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Freeway UK Insurance Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Freeway UK Insurance Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Freeway UK Insurance Services has purchased the following applications: LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020, WooCommerce for eCommerce in 2021, Noetica Synthesys for Call Center in 2014 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Freeway UK Insurance Services is running and its propensity to invest more and deepen its relationship with LivePerson , Salesforce , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Freeway UK Insurance Services revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Freeway UK Insurance Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Freeway UK Insurance Services Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Chatbots and Conversational AI AI-Powered Application 2021 2021
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy WooCommerce eCommerce eCommerce n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Noetica Legacy Noetica Synthesys Call Center CRM n/a 2014 2014
In 2014, Freeway UK Insurance Services implemented Noetica Synthesys, a Call Center application. The initiative stemmed from a produced business case to replace end of life Avaya telephony, and targeted the insurer's contact centre and customer service operations in the United Kingdom. Noetica Synthesys was deployed as a blended inbound and outbound call centre solution, delivering a fully screen driven agent experience that centralized agent workflows and interface interactions. The implementation emphasized screen driven routing, call blending and scripted agent guidance to enforce consistent handling and compliance controls across customer interactions. The program replaced the incumbent Avaya telephony stack with the Noetica Synthesys platform to consolidate telephony and desktop workflows, aligning operational processes for agents and supervisors. Governance centered on the business case justification and embedding the screen driven agent experience to standardize compliance and operational procedures across the contact centre.
Marketing Automation CRM 2021 2021
Sales Automation, CRM, Sales Engagement CRM 2021 2021
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2016 2016
IT Decision Makers and Key Stakeholders at Freeway UK Insurance Services
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Freeway UK Insurance Services Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Freeway UK Insurance Services Technographics

Freeway UK Insurance Services is a Insurance organization based in United Kingdom, with around 200 employees and annual revenues of $20.0 million.

Freeway UK Insurance Services operates a diverse technology stack with applications such as LivePerson Conversational Cloud, WooCommerce and Noetica Synthesys, covering areas like Chatbots and Conversational AI, eCommerce and Call Center.

Freeway UK Insurance Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as LivePerson, Automattic and Noetica.

Freeway UK Insurance Services recently adopted applications including Salesforce Chat (formerly Salesforce Live Agent) in 2021, WooCommerce in 2021 and Salesforce Pardot in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Freeway UK Insurance Services’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Freeway UK Insurance Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Freeway UK Insurance Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.