Hiroshima, 737-0143,
Japan
Fresta Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Fresta and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Fresta employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Fresta has purchased the following applications: Fujitsu CHORDSHIP for Chatbots and Conversational AI in 2022, Microsoft Clarity for Marketing Analytics in 2022, Amazon EC2 for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fresta is running and its propensity to invest more and deepen its relationship with Fujitsu , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fresta revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fresta intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fujitsu | Legacy | Fujitsu CHORDSHIP | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Fresta deployed Fujitsu CHORDSHIP on its public website. Fresta implemented Fujitsu CHORDSHIP, a Chatbots and Conversational AI application, to support customer engagement and front-line inquiry handling for its professional services offerings in Japan. The implementation is web-facing and configured for conversational self-service and scripted support flows tailored to client inquiries.
The deployed solution follows Chatbots and Conversational AI functional patterns, including natural language understanding, intent classification, dialog management, and session persistence to manage multi-turn conversations. The website integration is delivered via a conversational web interface and includes fallback routing and escalation rules to route complex queries to human agents. Governance for conversation content and knowledge updates is managed by Fresta service teams, who maintain the bot scripts and escalation policies to align responses with business processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Clarity | Marketing Analytics | CRM | n/a | 2022 | 2022 |
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Tag Management | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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