Friends Who Care Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Friends Who Care Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Friends Who Care Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Friends Who Care Australia has purchased the following applications: Microsoft 365 for Collaboration in 2021, Microsoft Azure DNS for Domain Name System (DNS) in 2021, Shiftcare Care Management System for Home Care Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Friends Who Care Australia is running and its propensity to invest more and deepen its relationship with Microsoft , ShiftCare , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Friends Who Care Australia revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Friends Who Care Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure DNS | Domain Name System (DNS) | IaaS | n/a | 2021 | 2021 |
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| ShiftCare | Legacy | Shiftcare Care Management System | Home Care Management | ERP Services and Operations | n/a | 2022 | 2022 | In 2022, Friends Who Care Australia implemented ShiftCare Care Management System to support its Melbourne NDIS and home-care operations, strengthening its Home Care Management capabilities for client management and scheduling. The deployment targeted operational bottlenecks in payroll and administration, with an explicit objective to streamline rostering and invoicing workflows and enable service growth to over 100 clients. The implementation leveraged modules for rostering, invoicing, care notes and HR/timekeeping, configured to manage recurring client schedules, caregiver allocations, mobile staff check-ins and invoice generation. ShiftCare Care Management System was used to capture digital care notes at the point of service, record time and attendance for payroll reconciliation and automate billing workflows for funded and private clients. Operational coverage included administrative coordinators, payroll and frontline care workers across the Melbourne service area, with a mobile app deployed to carers for on-shift timekeeping and care documentation. Central office staff used the rostering and invoicing modules to consolidate client records and schedule staff, aligning daily operations with NDIS plan requirements. Governance changes focused on standardizing rostering approvals, formalizing timesheet verification and centralizing client care documentation to reduce manual reconciliation. Outcomes reported by the provider included reduced payroll and admin bottlenecks and enabled growth to 100 plus clients, reflecting improved operational scalability through the ShiftCare Care Management System. |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2024 | 2024 |
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