Frontier Services
Suite 53/2 O'Connell St,
Parramatta, 2150, NSW,
Australia
Parramatta, 2150, NSW,
Australia
61 1300 787 247
Non Profit
Frontier Services Technographics
Frontier Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Frontier Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 108 Frontier Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Frontier Services has purchased the following applications: Infor SunSystems for ERP Financial in 2005, Tidio Live Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Frontier Services is running and its propensity to invest more and deepen its relationship with Infor , Tidio , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Frontier Services revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Frontier Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Frontier Services Tech Stack and Enterprise Applications
Frontier Services ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2005 | 2005 |
In 2005 Frontier Services implemented Infor SunSystems as its ERP Financial platform to centralize accounting, statutory reporting, and budget preparation across the organization in Australia. The deployment was focused on delivering structured accounting support and on establishing accurate and timely data flow and integrity within the finance function.
The Infor SunSystems implementation covers core accounting modules consistent with ERP Financial requirements, including accounts payable, accounts receivable, general ledger, asset register maintenance, and budgeting workflows utilising SSB. The platform is used to prepare financial reports for government and other funding bodies, produce quarterly and annual acquittals, and generate monthly and quarterly BAS returns to meet statutory obligations.
Operational ownership is centered in the finance department, where the senior finance lead oversees and supervises the assistant accountant, accounts payable staff, and accounts receivable staff to ensure effective use of the Sun accounting system. Infor SunSystems is also used to prepare accounts to auditor standards for the annual audit and to assist in the preparation of annual budgets, embedding period close and compliance workflows into day to day operations.
Governance emphasis is on process controls and reporting discipline, with clear responsibilities for maintaining the asset register, managing BAS return preparation, and producing stakeholder reporting for funders and government. The implementation narrative highlights procedural supervision and role based accountability as the primary mechanisms to sustain data integrity and compliance within the Infor SunSystems ERP Financial environment.
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Frontier Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Frontier Services implemented Tidio Live Chat on its public website. Tidio Live Chat is operating within the Chatbots and Conversational AI layer to provide real time visitor messaging and automated conversational entry points for the organization.
The deployment centers on a site embedded chat widget and the Tidio Live Chat administrative console, reflecting a SaaS delivered conversational interface. Functional capabilities in use include live agent chat, chatbot driven automated responses, canned replies and offline messaging, along with chat transcript capture for follow up.
Operational coverage is focused on website visitor engagement and frontline client communications, with day to day use by communications and client services personnel. The implementation is configured to sit in the website front end and to surface conversations through the Tidio Live Chat platform, preserving chat history and message threading for operational continuity.
Governance is centered on configuring response templates, routing rules and access to the Tidio Live Chat console for designated staff, enabling standardized messaging and monitored agent workflows. Training and role based access to the Tidio Live Chat tool are implied operational controls to support consistent supporter and client interactions.
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Frontier Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, Frontier Services implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Google Workspace (Formerly Google G-Suite) is listed on the organization website and was provisioned to support core communications and content collaboration for the 108-employee nonprofit.
Deployment centered on cloud-hosted collaboration capabilities typical of the Collaboration category, including Gmail for organizational email, Drive for cloud file storage, Docs and Sheets for co-authoring, and Calendar for scheduling. Administration and governance were managed through the Google Workspace admin console, with account provisioning, access controls, and sharing policies configured to align with nonprofit operational needs across departments. The implementation consolidated communication, document collaboration, and calendar workflows into a single cloud collaboration suite for the organization.
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Frontier Services eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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Frontier Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Frontier Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Frontier Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Fundraising Team Leader | Manager | Operations | |
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National Director | CEO | Director | Finance | |
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Senior Executive Assistant to National Director | Director | Operations | |
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National Programs Manager | Manager | Finance | |
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National Marketing Manager | Manager | Marketing | |
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Apps Being Evaluated by Frontier Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Frontier Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Frontier Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Frontier Services Technographics
Frontier Services is a Non Profit organization based in Australia,
with around 108 employees and annual revenues of $30.0 million.
Frontier Services operates a diverse technology stack with applications such as
Infor SunSystems, Tidio Live Chat and Google Workspace (Formerly Google G-Suite),
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Frontier Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Tidio and Google.
Frontier Services recently adopted applications including
WooCommerce in 2021, Salesforce Marketing Cloud in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Frontier Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Frontier Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Frontier Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.