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Fusion Laboratories Technographics
Fusion Laboratories Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Fusion Laboratories and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Fusion Laboratories employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Fusion Laboratories has purchased the following applications: Social Intents for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2020, Wix.com for Web Content Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Fusion Laboratories is running and its propensity to invest more and deepen its relationship with Social Intents , Microsoft , Wix.com or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Fusion Laboratories revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Fusion Laboratories intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Fusion Laboratories Tech Stack and Enterprise Applications
Fusion Laboratories AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Social Intents | Legacy | Social Intents | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Fusion Laboratories deployed Social Intents on its website. Social Intents is used as their Chatbots and Conversational AI solution to support customer engagement on the public site.
Implementation centered on the embedded Social Intents chat widget and configured conversational flows to capture leads and surface product and service information. Functional capabilities implemented include real time chat, automated greeting messages, scripted response libraries, and form based lead capture workflows tailored to professional services inquiries.
The deployment is web channel centric, instrumented on public web pages to triage inbound visitor queries and route interactions to internal customer facing teams. Operational coverage targets sales qualification and client support workflows, aligning the Chatbots and Conversational AI application with front line business functions rather than back office systems.
Governance practices emphasize conversation script management, escalation rules from bot to human agents, and periodic transcript review to refine automated messaging. Rollout is scoped to the corporate website and managed by customer engagement stakeholders within Fusion Laboratories.
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Fusion Laboratories Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Fusion Laboratories implemented Microsoft 365 as its Collaboration platform. Fusion Laboratories uses Microsoft 365 on their website and as the primary Collaboration environment supporting internal productivity for its professional services operations.
The deployment emphasizes standard Microsoft 365 capabilities, including email and calendaring, cloud file storage and document collaboration, and real time communication and productivity apps, aligned with Collaboration functional workflows. The implementation spans internal teams and the public website, providing a unified content and collaboration layer for client delivery and knowledge work across the firm.
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Fusion Laboratories Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix.com | Web Content Management | Content Management | n/a | 2019 | 2019 |
In 2019, Fusion Laboratories deployed Wix.com as its Web Content Management platform for its external website. The professional services firm with roughly 100 employees used Wix.com to centralize web content and support marketing and client engagement functions while relying on the vendor hosted site and template driven page construction.
The implementation used Wix.com capabilities including the drag and drop content editor, responsive templates, form handling, SEO configuration, site publishing workflows, and built in hosting and SSL management, with role based content permissions to manage editorial ownership. Governance focused on content approval and publishing processes, and the operational scope was the corporate website rather than back office or enterprise applications.
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Web Content Management | Content Management |
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2019 | 2019 |
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Fusion Laboratories IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Fusion Laboratories CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Fusion Laboratories
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Apps Being Evaluated by Fusion Laboratories Executives
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