Philadelphia, 19124, PA,
United States
Garfield Refining Technographics
Garfield Refining Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Garfield Refining and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 70 Garfield Refining employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Garfield Refining has purchased the following applications: Intermedia Unite for Collaboration in 2016, Hotjar for Customer Experience in 2021, New Relic APM for Application Performance Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Garfield Refining is running and its propensity to invest more and deepen its relationship with Intermedia , Contentsquare , Inspectlet or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Garfield Refining revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Garfield Refining intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Garfield Refining Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intermedia | Legacy | Intermedia Unite | Collaboration | Collaboration | n/a | 2016 | 2017 |
In 2016 Garfield Refining implemented Intermedia Unite as its Collaboration platform to support customer-facing operations. Intermedia Unite is used to make daily remote customer service calls and to schedule appointments for field representatives, providing unified calling and presence capabilities for the customer service team.
The deployment was configured as a cloud-hosted unified communications service, with Intermedia Unite delivering VoIP calling, shared calendaring, and call routing workflows aligned to appointment scheduling and outbound customer contact. Operational scope covers the customer service department and field representatives, with user provisioning and group-based call policies to segment inbound customer interactions and to orchestrate appointment workflows. Governance emphasized role-based access and standardized scheduling procedures to coordinate call handling and field dispatch processes.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Garfield Refining deployed Hotjar on its corporate website. The Hotjar deployment sits in the Customer Experience category and is being used to capture visitor behavior for website analytics and user experience work.
Deployment uses the Hotjar tracking script embedded in site pages to instrument behavioral analytics and on-page feedback. Functional capabilities implemented align with typical Hotjar usage and include session recordings, heatmaps, funnels, and feedback widgets to support UX analysis and conversion troubleshooting. The implementation is scoped to the public website and supports marketing and web operations as the primary business functions responsible for digital experience and iterative UX improvements, with tag management and privacy controls managed as part of the site deployment.
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2020 | 2020 |
In 2020, Garfield Refining implemented New Relic APM to instrument and monitor performance of its public website. Garfield Refining New Relic APM Application Performance Management deployment focuses on application level visibility for web transactions, server process health, and error surface monitoring.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Garfield Refining
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Garfield Refining Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||