AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Garfield Refining Tech Stack and Enterprise Applications

Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intermedia Legacy Intermedia Unite Collaboration Collaboration n/a 2016 2017
In 2016 Garfield Refining implemented Intermedia Unite as its Collaboration platform to support customer-facing operations. Intermedia Unite is used to make daily remote customer service calls and to schedule appointments for field representatives, providing unified calling and presence capabilities for the customer service team. The deployment was configured as a cloud-hosted unified communications service, with Intermedia Unite delivering VoIP calling, shared calendaring, and call routing workflows aligned to appointment scheduling and outbound customer contact. Operational scope covers the customer service department and field representatives, with user provisioning and group-based call policies to segment inbound customer interactions and to orchestrate appointment workflows. Governance emphasized role-based access and standardized scheduling procedures to coordinate call handling and field dispatch processes.
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2021 2021
In 2021, Garfield Refining deployed Hotjar on its corporate website. The Hotjar deployment sits in the Customer Experience category and is being used to capture visitor behavior for website analytics and user experience work. Deployment uses the Hotjar tracking script embedded in site pages to instrument behavioral analytics and on-page feedback. Functional capabilities implemented align with typical Hotjar usage and include session recordings, heatmaps, funnels, and feedback widgets to support UX analysis and conversion troubleshooting. The implementation is scoped to the public website and supports marketing and web operations as the primary business functions responsible for digital experience and iterative UX improvements, with tag management and privacy controls managed as part of the site deployment.
Marketing Analytics CRM 2014 2014
Marketing Automation CRM 2020 2020
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2020 2020
In 2020, Garfield Refining implemented New Relic APM to instrument and monitor performance of its public website. Garfield Refining New Relic APM Application Performance Management deployment focuses on application level visibility for web transactions, server process health, and error surface monitoring.
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2020 2020
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at Garfield Refining

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Garfield Refining Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Garfield Refining IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Garfield Refining digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Garfield Refining Technographics
Garfield Refining is a Oil, Gas and Chemicals organization based in United States, with around 70 employees and annual revenues of $10.0 million.
Garfield Refining operates a diverse technology stack with applications such as Intermedia Unite, Hotjar and New Relic APM, covering areas like Collaboration, Customer Experience and Application Performance Management.
Garfield Refining has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Intermedia, Contentsquare and New Relic.
Garfield Refining recently adopted applications including Hotjar in 2021, Rackspace Cloud in 2021 and Cloudflare CDN in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Garfield Refining’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Garfield Refining’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Garfield Refining technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.