Gas Safe Register
PO Box 6804,
Basingstoke, RG24 4NB,
United Kingdom
Basingstoke, RG24 4NB,
United Kingdom
44 80 0408-5500
Professional Services
Gas Safe Register Technographics
Gas Safe Register Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gas Safe Register and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Gas Safe Register employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gas Safe Register has purchased the following applications: Capita Swordfish Document Management for Document Management in 2009, Puzzel Contact Centre for Call Center in 2017, Flowmailer for Transactional Email in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gas Safe Register is running and its propensity to invest more and deepen its relationship with Capita , Puzzel , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gas Safe Register revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gas Safe Register intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gas Safe Register Tech Stack and Enterprise Applications
Gas Safe Register Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Capita | Legacy | Capita Swordfish Document Management | Document Management | Content Management | n/a | 2009 | 2009 |
In 2009 Gas Safe Register implemented Capita Swordfish Document Management to centralize the generation and distribution of gas safety certificates, positioning the work under the Document Management category. The implementation moved certificate composition and outbound communications into a single, security accredited Capita facility that handled transactional print and mail alongside online document management services.
The Capita Swordfish Document Management deployment included batch ingestion and document composition capabilities, automated creation of a visual certificate image, secure print production, and online retrieval for customer service staff. Functional modules delivered included scheduled data collection, automated composition and rendering, tracking metadata for each certificate, historical document retrieval, and reprint ordering, all governed by service level timelines.
Operationally the service collected completed work data twice weekly from entries made on the Gas Safe Register website, processed that data in the central Capita facility, and sent generated certificate images automatically back to the Gas Safe Register systems for customer visibility. The solution explicitly supported call centre operations by providing instant access to current and historical certificates, enabling staff to answer approximately 2,000 calls per day with estimated delivery information and reprint fulfillment, while the twice weekly batching balanced SLA adherence with cost control.
Governance and process changes centered on outsourcing end to end certification document processing to the secure Capita print site with security screened staff and ISO certified controls, enabling Gas Safe Register to remove in‑house handling of certificate production. Reported outcomes included faster customer delivery of certificates, reduced unnecessary call volumes, greater clarity across the certification workflow through tracking as standard, lower operational waste and a reduced carbon footprint, while customer service teams gained immediate access to documents to support inbound queries.
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Gas Safe Register CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, Gas Safe Register implemented Puzzel Contact Centre, deploying a Call Center platform to centralize consumer contact handling across its United Kingdom operations. The Puzzel Contact Centre implementation supported Gas Safe Register's consumer protection mission by improving response times to inbound contacts and streamlining the handling of safety reports.
Configuration emphasized core Call Center capabilities, including automatic call distribution and skill-based routing, interactive voice response and queue management, plus an agent desktop with real-time monitoring and reporting. Puzzel Contact Centre was configured to prioritize safety-related contacts and to orchestrate rapid response workflows for consumers reporting gas safety issues.
Operational roll out concentrated on the customer service and incident response functions, establishing escalation workflows, role-based agent configuration and management reporting to sustain rapid triage. The vendor-cited outcome for the Puzzel Contact Centre deployment was faster consumer response that supports Gas Safe Register's mandate to protect consumers.
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Gas Safe Register PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Spotler | Legacy | Flowmailer | Transactional Email | PaaS | n/a | 2021 | 2021 |
In 2021 Gas Safe Register implemented Flowmailer to handle website-driven transactional messaging, positioning Flowmailer as its Transactional Email engine for customer-facing notifications and account workflows. The deployment centers on integrating Flowmailer with the company website to orchestrate event-triggered sends originating from web interactions and account processes for the United Kingdom user base.
Configuration work focused on standard Transactional Email capabilities available in Flowmailer, including templating and content management for multiple message types, API-based send orchestration with an SMTP fallback, and event webhook capture for delivery, bounce, and complaint events. Operational controls were established around sending domains and authentication to ensure deliverability aligned with the application category, while a central template repository was used to manage message variants and change approvals.
Integration architecture emphasizes direct connection between the website backend and Flowmailer to trigger transactional messages in real time, with Flowmailer acting as the outbound message relay and event source for upstream processing. Governance for the implementation included centralized template ownership, release controls for message content, and operational monitoring of delivery events to support customer service and account management teams that rely on web-originated notifications.
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Gas Safe Register IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Gas Safe Register CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Gas Safe Register
| First Name | Last Name | Title | Function | Department | Phone | |
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Business Relationship Manager | Manager | Operations | |
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Business Manager | Manager | Operations | |
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Business Improvement Manager | Manager | Operations | |
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Apps Being Evaluated by Gas Safe Register Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gas Safe Register IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gas Safe Register digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gas Safe Register Technographics
Gas Safe Register is a Professional Services organization based in United Kingdom,
with around 150 employees and annual revenues of $30.0 million.
Gas Safe Register operates a diverse technology stack with applications such as
Capita Swordfish Document Management, Puzzel Contact Centre and Flowmailer,
covering areas like Document Management, Call Center and Transactional Email.
Gas Safe Register has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Capita, Puzzel and Spotler.
Gas Safe Register recently adopted applications including
Flowmailer in 2021, Imperva Sonar in 2021 and Hotjar in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gas Safe Register’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gas Safe Register’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gas Safe Register technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.