DANVILLE, 17822-0001, PA,
United States
Geisinger Medical Center Technographics
Geisinger Medical Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Geisinger Medical Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23500 Geisinger Medical Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Geisinger Medical Center has purchased the following applications: Sitecore CMS for Web Content Management in 2021, Qualtrics CustomerXM for Customer Experience in 2021, New Relic APM for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Geisinger Medical Center is running and its propensity to invest more and deepen its relationship with Sitecore , Qualtrics , New Relic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Geisinger Medical Center revenues, which have grown to $46.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Geisinger Medical Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Geisinger Medical Center Tech Stack and Enterprise Applications
Geisinger Medical Center Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Geisinger Medical Center implemented Sitecore CMS to manage its public website. The deployment uses Sitecore CMS within a Web Content Management context to centralize website content, patient-facing information, and marketing communications.
The Sitecore CMS implementation emphasizes core Web Content Management capabilities such as content authoring and editing, media library management, multi-site and template management, personalization rules, and content delivery workflows. The architecture is organized to separate authoring and delivery roles, supporting role-based editing, publishing pipelines, and caching strategies appropriate for a large health system website. Configuration includes modular templates, taxonomy-driven content models, and editorial workflows to control approvals and publishing cadence.
Operational ownership spans marketing, communications, and patient engagement teams, using Sitecore CMS to coordinate editorial calendars and content governance across the public site. Governance is enforced through role-based permissions, editorial approval flows, and structured content review cycles to help maintain clinical accuracy and regulatory compliance for patient-facing pages. Geisinger Medical Center Sitecore CMS Web Content Management supports centralized website content management and patient communications.
|
Geisinger Medical Center CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics CustomerXM | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Geisinger Medical Center implemented Qualtrics CustomerXM on its website to capture patient and visitor feedback and to centralize digital experience signals. Geisinger uses Qualtrics CustomerXM as its Customer Experience platform for survey distribution, in page feedback widgets, and experience analytics tied to web touchpoints to support patient experience and digital engagement functions.
The technical implementation embeds Qualtrics CustomerXM survey and feedback scripts into the public website, routing in browser responses into the Qualtrics CustomerXM platform where dashboards and reporting workflows are configured. Operational ownership sits with patient experience and web operations teams, who manage survey templates, distribution logic, and dashboard access, and who use the Customer Experience data to inform cross functional stakeholder reviews and continuous feedback workflows.
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Geisinger Medical Center ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, Geisinger Medical Center implemented New Relic APM. The deployment focuses on their public website, where New Relic APM is used as the Application Performance Management solution to monitor web application performance, availability, and transaction behavior for site operations.
Implementation centers on instrumentation of web application tiers, with application server agents and transaction tracing configured to collect timing, throughput, and error context. New Relic APM is configured to surface slow transactions, exception traces, and service maps, providing engineering and operations teams with centralized dashboards and telemetry consistent with Application Performance Management workflows.
Operational coverage is concentrated on website engineering, site reliability, and IT operations, with alerts and dashboards feeding incident triage and root cause analysis processes. Governance and rollout emphasized monitoring ownership by engineering and operations stakeholders, along with staged instrumentation and alert tuning to align application monitoring with existing incident response workflows.
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IT Decision Makers and Key Stakeholders at Geisinger Medical Center
Apps Being Evaluated by Geisinger Medical Center Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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