Plainville, 6062, CT,
United States
Gems Sensors Inc Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Gems Sensors Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Gems Sensors Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gems Sensors Inc has purchased the following applications: Telerik Sitefinity CMS for Web Content Management in 2020, Conexiom Sales Order Automation for Order Management in 2024, Hubspot CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gems Sensors Inc is running and its propensity to invest more and deepen its relationship with Progress Software , Conexiom , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gems Sensors Inc revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gems Sensors Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conexiom | Legacy | Conexiom Sales Order Automation | Order Management | SCM | n/a | 2024 | 2024 |
In 2024 Gems Sensors Inc implemented Conexiom Sales Order Automation to accelerate order processing and improve customer experience in manufacturing/distribution order management. The US-based rollout produced approximately 65% faster order processing, 36% touchless processing, and measurable NPS and VOC improvements as customer service representatives were freed for higher-value work.
The implementation focused on automated order capture and document ingestion, using Conexiom Sales Order Automation to convert emailed and faxed purchase orders into structured order records. Configuration work included data validation rules, customer-specific business mapping, and automated routing into internal order processing workflows, with an exception queue for orders requiring human review.
Operational coverage centered on customer service and order management functions across the US, extending coordination into fulfillment and manufacturing teams responsible for distribution. Governance adjustments accompanied the rollout, updating exception handling procedures, redefining CSR responsibilities toward exception resolution and customer engagement, and implementing SLA monitoring for order throughput.
The effort consolidated Order Management capabilities around automated order intake and processing, enabling higher touchless rates and shifting CSR effort to higher-value activities. Reported outcomes by Gems Sensors Inc include the stated processing speed gains, increased touchless processing percentage, and improved customer feedback signals as a result of reduced manual order handling.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Transactional Email | PaaS |
|
2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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