Hawkhurst, TN18 5ET,
United Kingdom
Genalog Ltd Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Genalog Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Genalog Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Genalog Ltd has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2016, HubTalk for Chatbots and Conversational AI in 2019, WooCommerce for eCommerce in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Genalog Ltd is running and its propensity to invest more and deepen its relationship with Sage , HubTalk , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Genalog Ltd revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Genalog Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubTalk | Legacy | HubTalk | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Genalog Ltd deployed HubTalk on its public website to provide an automated customer facing chat interface. The deployment uses HubTalk, a Chatbots and Conversational AI solution, to capture inbound customer queries, present self service FAQs, and perform initial lead qualification on the corporate site. This implementation aligns with customer support and commercial intake functions for the manufacturing firm headquartered in the United Kingdom.
HubTalk was provisioned as an embedded web chat widget and configured for intent recognition, scripted dialogue flows, FAQ automation, and form based lead capture, with escalation pathways to human agents through email routing and on screen contact prompts. Operational ownership sits with the customer support and sales teams, who manage conversation scripts and response templates, while website hosting provides the runtime environment. Governance focused on content control and response approval workflows rather than enterprise integration, reflecting the company size and the website centric scope.
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2021 | 2021 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
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