Washington, 20001, DC,
United States
Georgetown Law Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Georgetown Law and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 875 Georgetown Law employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Georgetown Law has purchased the following applications: Symplicity CSM for Talent Sourcing in 2023, Crazy Egg for Marketing Analytics in 2023, SysAid IT Asset Management for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Georgetown Law is running and its propensity to invest more and deepen its relationship with Symplicity , Crazy Egg , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Georgetown Law revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Georgetown Law intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Symplicity | Legacy | Symplicity CSM | Talent Sourcing | HCM | n/a | 2023 | 2023 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crazy Egg | Legacy | Crazy Egg | Marketing Analytics | CRM | n/a | 2023 | 2023 |
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Tag Management | CRM |
|
2023 | 2023 |
|
IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SysAid Technologies | Legacy | SysAid IT Asset Management | Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management | n/a | 2019 | 2019 |
In 2019, Georgetown Law implemented SysAid IT Asset Management, deploying SysAid Cloud ITSM Edition to address service delivery and asset control across the Law Center. The deployment aligns with the Apps Category Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and was scoped to support approximately 15,000 students, 1700 faculty staff, alumni interactions, 30 IT personnel including eight service desk agents, and a 3,000 asset inventory.
The implementation delivered core modules and capabilities including reporting, incident and change management, asset management, SLA management, and password services, with configuration to expose asset and installed software data directly inside incident tickets. SysAid IT Asset Management was configured to support ITIL aligned workflows, ticket prioritization and SLA definitions, enabling asset-to-ticket linkage that improved routing and first contact resolution through automation and status definitions imported during setup.
Operational integrations included an LDAP integration and bulk data imports of SLA parameters and ticket categories, carried out during a rapid four week rollout prior to semester start. The centralized service desk became the single point of contact for roughly 1,000 monthly tickets and provided cross-functional coverage for IT, Facilities and HR request workflows, allowing non-IT departments to leverage the platform for internal request automation.
Governance and process changes accompanied the technical rollout, with SLAs established, performance reporting enabled, and accountability mechanisms instituted so IT could track contribution to the organization. SysAid Professional Services supported the timeline and integration work, and reported outcomes included increased first contact and resolution rates, greater insight and control over IT assets, higher customer satisfaction from defined SLAs and an intuitive interface, and expanded non-IT adoption across campus.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Apps Development | PaaS |
|
2023 | 2023 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Content Delivery Network | IaaS |
|
2023 | 2023 |
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