GEXEL Telecom
5250 Boulevard Decarie suite 100,
Montreal, H3X 2H9, QC,
Canada
Montreal, H3X 2H9, QC,
Canada
1 514-935-9300
Communications
GEXEL Telecom Technographics
GEXEL Telecom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by GEXEL Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 GEXEL Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that GEXEL Telecom has purchased the following applications: Microsoft 365 for Collaboration in 2020, Vocalcom Hermes360 for Call Center in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems GEXEL Telecom is running and its propensity to invest more and deepen its relationship with Microsoft , Vocalcom , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing GEXEL Telecom revenues, which have grown to $90.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for GEXEL Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
GEXEL Telecom Tech Stack and Enterprise Applications
GEXEL Telecom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, GEXEL Telecom implemented Microsoft 365 as its core Collaboration platform. Public signals on the company website indicate active Microsoft 365 assets in use, confirming Microsoft as the vendor and a web-visible tenant deployment.
The Microsoft 365 deployment covers standard Collaboration capabilities, including cloud email, real-time chat and meetings, document libraries and file synchronization, and the Office productivity suite, aligning platform functionality with corporate teamwork and information sharing. Microsoft 365 is configured to deliver tenant-level services such as user provisioning, shared document collaboration, and cloud storage to support cross-functional workflows.
Deployment scope is organization-wide for GEXEL Telecom and sized to support roughly 1000 employees across communications, IT, and customer-facing functions, providing a unified Collaboration experience for corporate communications and productivity. The architecture follows a cloud-first tenant model with centralized administration and cloud-hosted services that are observable via the public website.
Governance is oriented around centralized tenant administration, access control, and information governance to standardize collaboration workflows and document lifecycle management, with operational ownership retained by internal IT and corporate communications. GEXEL Telecom Microsoft 365 Collaboration functions as the foundation for corporate productivity and collaborative work across the business.
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GEXEL Telecom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, GEXEL Telecom implemented Vocalcom Hermes360 as its enterprise Call Center platform, deploying the solution across four sites and provisioning approximately 550 agents. The deployment was configured for a blended contact strategy, with an operational mix of 75% inbound and 25% outbound activity, supporting telephone, email and fax media.
The implementation comprised multiple Vocalcom modules, including Hermes.Net Standalone, HMP 3.0 Xmedia Server, Hermes.Net Scripter, Hermes.Net IVR and Vocalcom Media Center, with Vocalcom Hermes360 orchestrating call routing, IVR self‑service flows, scripting for agent guidance and multimedia queuing. Configuration work centered on IVR trees, scripter-driven agent workflows, media channel routing and centralized media handling via the Xmedia Server.
Operational coverage focused on core customer service and contact center functions, with the platform managing inbound queues, outbound campaign blending and multimedia session handling across the four sites. Media routing was explicitly configured for telephone, email and fax channels, enabling unified queue management and agent desktop scripting to support blended agent activity.
Governance and rollout emphasized contact center process alignment and scripting governance, with implementation activity directed at standardizing call flows, script version control and operational handoffs between inbound and outbound teams. Training and operational documentation supported agent adoption and ongoing administration of the Vocalcom Hermes360 Call Center environment.
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Marketing Analytics | CRM |
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2016 | 2016 |
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GEXEL Telecom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 |
In 2020, GEXEL Telecom implemented Microsoft Azure Cloud Services to host its public website. This deployment establishes Microsoft Azure Cloud Services as the primary Application Hosting and Computing Services platform supporting the company web presence and associated web applications.
The implementation centers on cloud compute and managed platform capabilities typical of Application Hosting and Computing Services, including virtualized compute, managed app hosting, object storage for web assets, and identity and access control to govern administrative access. Configuration work focused on provisioning cloud resources and application hosting constructs that support web application delivery, session handling, and persistent storage for site content.
Operational coverage is centered on corporate IT, web operations, and marketing teams in Canada, where the Azure-hosted website and supporting services are managed. Integrations are limited to the organizations public website and its web application stack, with deployment and operational ownership retained by internal IT and digital teams.
Governance and operational controls emphasize subscription and resource group organization, role based access control, and resource tagging to align cloud usage with internal cost centers and operational processes. Microsoft Azure Cloud Services is explicitly the Application Hosting and Computing Services solution in use, enabling the company to centralize hosting of its customer facing web presence.
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IT Decision Makers and Key Stakeholders at GEXEL Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by GEXEL Telecom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from GEXEL Telecom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the GEXEL Telecom digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD GEXEL Telecom Technographics
GEXEL Telecom is a Communications organization based in Canada,
with around 1000 employees and annual revenues of $90.0 million.
GEXEL Telecom operates a diverse technology stack with applications such as
Microsoft 365, Vocalcom Hermes360 and Microsoft Azure Cloud Services,
covering areas like Collaboration, Call Center and Application Hosting and Computing Services.
GEXEL Telecom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Vocalcom.
GEXEL Telecom recently adopted applications including
Microsoft 365 in 2020, Microsoft Azure Cloud Services in 2020 and Vocalcom Hermes360 in 2017,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of GEXEL Telecom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates GEXEL Telecom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete GEXEL Telecom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.