Glass Doctor
1010 North University Parks Drive,
Waco, 76707, TX,
United States
Waco, 76707, TX,
United States
1 866-322-2900
Manufacturing
Glass Doctor Technographics
Glass Doctor Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glass Doctor and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 Glass Doctor employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glass Doctor has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2013, Paradox Olivia Chatbot for Recruiting Chatbot in 2022, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glass Doctor is running and its propensity to invest more and deepen its relationship with Oracle , Workday , CareerPlug or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glass Doctor revenues, which have grown to $160.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glass Doctor intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glass Doctor Tech Stack and Enterprise Applications
Glass Doctor ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Glass Doctor implemented Oracle NetSuite ERP as its ERP Financial platform to centralize finance and accounting workflows. The deployment targeted a United States manufacturing services company with approximately 700 employees and $160,000,000 in annual revenue, positioning Oracle NetSuite ERP as the primary system for transactional finance and reporting.
Configuration focused on core ERP Financial capabilities, including general ledger, accounts payable, accounts receivable, billing and invoice management, fixed asset accounting, and financial reporting and close orchestration. Standard finance workflows such as order-to-cash billing, procure-to-pay invoicing, revenue recognition configuration, and automated period close sequencing were implemented using native Oracle NetSuite ERP functionality and configuration.
Governance and process changes emphasized a standardized chart of accounts, role based access controls and segregation of duties rules implemented inside Oracle NetSuite ERP, accompanied by documented month end close procedures and targeted training for finance and accounting teams. Operational ownership was established between finance and IT for ongoing configuration, reporting and control maintenance, aligning workflows and audit controls with the ERP Financial platform.
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Glass Doctor HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2022 | 2022 |
In 2022, Glass Doctor deployed the Paradox Olivia Chatbot, a Recruiting Chatbot, embedding ParadoxAI on its careers site to automate candidate engagement for talent acquisition. The Paradox Olivia Chatbot serves as the front line of recruiting, handling real time conversational interactions, candidate intake, and initial qualification prompts on jobs.glassdoctor.com.
Paradox Olivia Chatbot implementation focused on conversational screening, automated scheduling workflows, and on demand candidate FAQs, configured to mirror Glass Doctor job templates and role prompts. The deployment was delivered as a web front end integration using ParadoxAI, routing qualified candidate interactions into Glass Doctor recruiting workflows and enabling hand off to internal hiring teams.
Operational scope includes talent acquisition and HR recruiting functions across Glass Doctor in the United States, with recruiting operations responsible for content governance and chatbot dialog tuning. Governance emphasis centers on conversational design updates and process alignment with existing hiring workflows to ensure consistent candidate experience and recruiter hand offs.
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Glass Doctor Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Glass Doctor implemented Microsoft 365 as its Collaboration platform. Artifacts on the Glass Doctor public website indicate organization-wide use of Microsoft 365 for corporate communications and employee access, surfacing authentication links and hosted content tied to the tenant.
The deployment centers on a cloud-hosted Microsoft 365 tenant configured for core Collaboration capabilities. Implemented modules include Exchange Online for enterprise email, SharePoint Online for intranet and document management, Microsoft Teams for real-time messaging and meetings, and OneDrive for Business for endpoint file sync and user storage, supported by Azure Active Directory for identity and single sign-on.
Operationally the Microsoft 365 footprint supports enterprise collaboration across corporate functions in the United States, spanning IT, HR, finance, customer service and field operations. The configuration aligns with standard collaboration workflows such as team site provisioning, shared document co-authoring, and unified communications to coordinate office and service personnel.
Governance is exercised at the tenant level through identity and access controls, data and content management policies, and administrative provisioning workflows maintained by IT. Surface-level evidence on the website confirms Microsoft 365 is an embedded part of Glass Doctor’s collaboration and communications architecture, with the Microsoft 365 tenant serving as the central cloud collaboration layer.
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Glass Doctor Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Glass Doctor CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Glass Doctor ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Glass Doctor TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Glass Doctor IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2004 | 2004 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Glass Doctor
| First Name | Last Name | Title | Function | Department | Phone | |
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President | CXO | Finance | |
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Director of National Account Services | Director | Finance | |
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Director of Product Development & Technical Services | Director | Finance | |
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Vice President Operations | VP | Operations | |
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President | CXO | Finance | |
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SVP of People Services | VP | HR | |
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Human Resources Coordinator | Manager | HR | |
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Apps Being Evaluated by Glass Doctor Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glass Doctor IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glass Doctor digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Glass Doctor Technographics
Glass Doctor is a Manufacturing organization based in United States,
with around 700 employees and annual revenues of $160.0 million.
Glass Doctor operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Paradox Olivia Chatbot and Microsoft 365,
covering areas like ERP Financial, Recruiting Chatbot and Collaboration.
Glass Doctor has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Microsoft.
Glass Doctor recently adopted applications including
Paradox Olivia Chatbot in 2022, Oracle Marketing Cloud (Eloqua) in 2021 and Fastly in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glass Doctor’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glass Doctor’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glass Doctor technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.