Glowpoint Inc.
999 18th Street Suite 1350S,
Denver, 80202, CO,
United States
Denver, 80202, CO,
United States
1 866-456-9764
Professional Services
Glowpoint Inc. Technographics
Glowpoint Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Glowpoint Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Glowpoint Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Glowpoint Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2014, LiveChat for Chatbots and Conversational AI in 2012, ON24 Digital Experience Platform for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Glowpoint Inc. is running and its propensity to invest more and deepen its relationship with Oracle , LiveChat, Inc. , ON24 or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Glowpoint Inc. revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Glowpoint Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Glowpoint Inc. Tech Stack and Enterprise Applications
Glowpoint Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014 Glowpoint Inc. implemented Oracle NetSuite ERP under the ERP Financial category to consolidate core finance and billing operations. The company runs Oracle NetSuite ERP to generate and manage approximately 1,200 to 1,500 plus customer invoices each month directly from NetSuite, making invoicing a primary operational workload for the platform.
The deployment focuses on accounts receivable, billing and invoicing, cash application, and general ledger modules, with configurations to support automated billing cycles and revenue accounting workflows typical for professional services. Oracle NetSuite ERP is used to orchestrate invoice generation, manage customer billing records, and feed transactions into the financial close process and reporting.
Operational ownership sits with finance and billing operations, centralizing invoice processing and month end posting and providing a single system of record for customer billing. Governance emphasizes standardized billing procedures and control points for invoice issuance and cash application to ensure consistent accounts receivable operations across the company.
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Glowpoint Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Glowpoint Inc. deployed LiveChat on its website. LiveChat, an application in the Chatbots and Conversational AI category, was provisioned to enable real-time customer engagement through an embedded web chat widget on glowpoint.com, supporting inbound sales and support inquiries across customer-facing pages.
Configuration focused on the LiveChat web widget and standard conversational workflows, including canned responses, routing rules to assign chats to available agents, live agent handoff and transcript capture for recordkeeping. Administrative controls were implemented to manage agent profiles, availability schedules and basic chat analytics, reflecting functional terminology aligned with Chatbots and Conversational AI such as conversational routing and session history.
The source does not document integrations with backend systems, so connections to ticketing or CRM platforms are not reported. Operational ownership and governance centered on customer service and sales functions, with expected controls for chat usage policies, agent onboarding and transcript retention workflows suitable for a 150 employee professional services firm deploying LiveChat to centralize web-based conversational touchpoints.
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Glowpoint Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ON24 | Legacy | ON24 Digital Experience Platform | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Glowpoint Inc. implemented ON24 Digital Experience Platform on its website. Glowpoint Inc. uses ON24 Digital Experience Platform, aligned to the Collaboration category, to deliver hosted webinar and virtual event experiences directly from its public web properties and to support marketing and demand generation business functions.
The deployment centers on live webinar hosting, a content hub for recorded sessions, audience engagement tools such as polling and Q&A, and embedded analytics dashboards. The ON24 Digital Experience Platform was configured to manage registration flows, gated content delivery, and lead capture tied to web pages and event entry points.
Operational coverage is focused on marketing and customer engagement teams, with the platform surfacing branded event pages and on demand content to external audiences. The implementation supports campaign driven programming, audience segmentation for event targeting, and analytics consumption for campaign managers.
Governance emphasized standardized event production and content publishing workflows, including scheduling, template standardization, and approval paths managed by the marketing organization. Platform configuration and publishing controls were used to centralize production practices and to ensure consistent web based presentation of webinars and digital experiences.
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Collaboration | Collaboration |
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2018 | 2018 |
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Glowpoint Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2013 | 2013 |
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CRM | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Glowpoint Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Glowpoint Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Glowpoint Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Executive Officer | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Vice President, Operations | VP | Operations | |
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CFO | CXO | Finance | |
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Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by Glowpoint Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Glowpoint Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Glowpoint Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Glowpoint Inc. Technographics
Glowpoint Inc. is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $30.0 million.
Glowpoint Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, LiveChat and ON24 Digital Experience Platform,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Glowpoint Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, LiveChat, Inc. and ON24.
Glowpoint Inc. recently adopted applications including
Google Cloud Platform (GCP) in 2021, Microsoft 365 in 2018 and ServiceNow ITSM in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Glowpoint Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Glowpoint Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Glowpoint Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.