Gojek
Pasaraya Blok M Bld. B - Fl. 6 - Jl. Iskandarsyah Raya II No. 2,
Jakarta, 12160,
Indonesia
Jakarta, 12160,
Indonesia
62 21 5084-9000
Media
Gojek Technographics
Gojek Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Gojek and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24600 Gojek employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Gojek has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Gojek is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , DocuSign , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Gojek revenues, which have grown to $22.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Gojek intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Gojek Tech Stack and Enterprise Applications
Gojek Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Gojek implemented Zoom from Zoom Video Communications as its Audio Video and Web Conferencing solution. The company is using Zoom on their website to provide browser-based meeting access and public-facing conferencing capabilities alongside internal collaboration workflows.
Zoom was deployed as a cloud-hosted conferencing layer delivering standard Audio Video and Web Conferencing capabilities including real-time video and audio, screen sharing, meeting orchestration, browser client access, and recording. The implementation emphasizes web-embedded access on Gojek’s site, positioning Zoom to support both customer-facing interactions and employee collaboration while leveraging Zoom’s cloud conferencing infrastructure for media and session management.
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Gojek Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Gojek implemented DocuSign eSignature as a Digital Signing capability on its public website to enable electronic signature capture for customer and partner-facing documents. The deployment centers on embedded signing and API-driven integration into web flows, positioning DocuSign eSignature as the website-level signing engine that handles document presentation, signature capture, and status tracking. The implementation leverages template-driven envelope creation and audit trail functionality to maintain tamper-evident records for online agreements.
DocuSign eSignature is configured to orchestrate signature workflows, manage reusable document templates, and enforce authentication and consent capture for transactions initiated through the website, with programmatic control via the DocuSign API. Operational ownership is aligned with product and legal teams, with governance oriented toward signature policy enforcement, audit logs, and retention controls for signed records. The architecture relies on embedded signing sessions and server-side API calls from the website to DocuSign eSignature for envelope creation, routing, and status reporting.
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Gojek CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Gojek implemented Adobe Experience Cloud to manage Customer Experience on its public website and digital channels. The deployment centers on Adobe Experience Cloud as the core platform supporting content delivery, site analytics, and client-side personalization for Gojek's consumer-facing web presence.
Configuration emphasized web content management, analytics instrumentation, personalization rules, A/B testing, and campaign orchestration, reflecting typical Customer Experience functional modules within Adobe Experience Cloud. The implementation included tag management and data layer standardization to enable real-time experience decisions and experimentation workflows. Adobe Experience Cloud was used to centralize editorial workflows and control of on-site content and campaigns.
Integrations were implemented at the website level, embedding Adobe Experience Cloud client libraries into front-end pages to collect behavioral telemetry and deliver targeted content, while marketing and product teams consumed analytics and personalization interfaces for campaign execution. Operational scope focused on marketing operations, product management, and user experience teams who coordinate editorial calendars and experimentation governance.
Governance established content approval workflows, tagging standards, and role-based access for marketing and UX stakeholders, with staged rollouts across site sections to manage quality. The relationship is Gojek Adobe Experience Cloud Customer Experience enabling web content orchestration and analytics-driven experience management.
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Gojek ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Gojek PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Gojek Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2017 | 2018 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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Gojek PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Gojek IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2018 | 2019 |
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Gojek CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Threat Modeling, Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Gojek
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Gojek Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Gojek IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Gojek digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Gojek Technographics
Gojek is a Media organization based in Indonesia,
with around 24600 employees and annual revenues of $22.00 billion.
Gojek operates a diverse technology stack with applications such as
Zoom, DocuSign eSignature and Adobe Experience Cloud,
covering areas like Audio Video and Web Conferencing, Digital Signing and Customer Experience.
Gojek has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zoom Video Communications, DocuSign and Adobe Systems.
Gojek recently adopted applications including
Magnite (ex Rubicon Project) in 2022, Google Cloud Platform (GCP) in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Gojek’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Gojek’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Gojek technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.