Grab
3 Media Close, No. 01-03/06,
Singapore, 138498,
Singapore
Singapore, 138498,
Singapore
65 85 5739-7864
Professional Services
Grab Technographics
Grab Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grab and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11267 Grab employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grab has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Workday HCM for Core HR in 2016, Faiss for AI Frameworks and Libraries in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grab is running and its propensity to invest more and deepen its relationship with Oracle , Visa , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grab revenues, which have grown to $2.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grab intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grab Tech Stack and Enterprise Applications
Grab ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Grab implemented Oracle Cloud ERP to standardize finance and procurement operations within the ERP Financial category. The deployment centers on Oracle Fusion Cloud as the transactional ERP layer and uses Oracle EPM for close and reconciliation processes, aligning core finance and procurement capabilities under a cloud-first architecture.
Implementation scope focused on Procure to Pay, Records to Reconciliation and Source to Contract functional processes, with configuration across core finance modules such as general ledger and accounts payable, and procurement workflows. Oracle Cloud ERP and Oracle EPM were configured to support period close orchestration and reconciliation automation, reflecting finance systems design patterns typical for ERP Financial platforms.
Operational coverage extended across Grab s Finance and Procurement organizations and was staffed by a centralized Grab Technology Solutions finance systems team leading 10 plus internal and external Oracle Fusion ERP specialists located in Malaysia, Philippines and Singapore. Governance responsibilities included budget and resource management, vendor relationship oversight, and tracking of KPIs and OKRs to align technology roadmaps with finance and procurement leadership.
Controls and compliance were embedded in the implementation, with explicit implementation of SOX compliance and audit controls for financial and planning systems, including formal change management and release management processes to satisfy internal and external audit requests. Oracle Cloud ERP is presented as the primary ERP Financial platform supporting Grab s finance and procurement transformation and ongoing operational governance.
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ERP Financial | ERP |
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2018 | 2019 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2023 | 2023 |
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Grab HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Grab implemented Workday HCM to establish Core HR capabilities across its regional people operations. The Workday HCM deployment served as the primary system of record for employee data and was positioned to support HR, recruiting, absence management, and compensation workflows across multiple countries including Singapore, Malaysia, Indonesia, Vietnam, Thailand, Philippines, China, the United States and India.
The implementation encompassed Workday Core HCM along with Absence, Advanced Compensation and Recruiting modules. Configuration work included business process design, security segmentation, custom reporting and extensive test coverage, with development of test procedures, scenarios and executable test scripts. The program also emphasized process enhancement and automation within Workday to streamline compensation planning and absence administration.
Operational and integration scope included ongoing integration and operational coordination with adjacent people systems such as eQuest, Enboarder, Myally and Culture Amp, with teams responsible for integration support and production change management. Regional People Solution Specialists provided functional leadership, requirement gathering and change impact analysis to align local HR processes with the centralized Workday configuration.
Governance was structured around formal change requests, production support workflows and a centralized Workday team responsible for module implementations, process configuration, integration oversight and operational support. The implementation narrative reflects centralized HR systems governance, regional rollout coordination and a sustained program of configuration, testing and operational handover for Workday HCM Core HR.
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Core HR | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Grab AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Meta | Legacy | Faiss | AI Frameworks and Libraries | AI Development | n/a | 2024 | 2024 |
In 2024 Grab implemented Faiss as part of its data and machine learning stack, using AI Frameworks and Libraries tooling to power vector similarity search shortlisting. The work was regionally scoped with internal deployment in Southeast Asia and was documented in an engineering post published October 23, 2024. Faiss functioned as the shortlist index and retrieval layer to surface candidate vectors for downstream ranking.
Grab configured Faiss to produce compact shortlists that were then re ranked by an internal large language model, creating an LLM assisted retrieval pipeline described in the engineering write up. The implementation emphasized vector similarity search, index management and shortlisting capabilities, and integration with Grab's internal LLM re ranker and broader data and ML stack for complex, nuanced queries. The engineering post explicitly reported improved retrieval quality when Faiss shortlists were re ranked by the LLM.
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Grab AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Grab Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Grab Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2022 | 2023 |
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Grab Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2011 | 2011 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Survey and Questionnaire | Collaboration |
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2017 | 2017 |
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Grab Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2023 | 2024 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Grab eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2019 | 2019 |
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Personalization and Product Recommendations | eCommerce |
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2022 | 2022 |
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Grab CRM
Grab ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2024 | 2024 |
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Grab PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intellectual Property Management | PLM and Engineering |
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2026 | 2026 |
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Grab PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Grab Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2019 |
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Grab SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2019 | 2019 |
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Grab TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Treasury Management | TRM |
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2022 | 2022 |
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Grab PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2021 | 2021 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Grab IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2011 | 2011 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2018 | 2018 |
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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Infrastructure as Code (IaC) | IaaS |
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2020 | 2020 |
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Grab CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Grab
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of People Operations | Director | HR | |
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Head, People & Business Partners | Director | HR | |
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Senior Manager, Corporate IT Systems | Manager | IT | |
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Head of Talent Acquisition, Global HQ & R&D Centers | Director | HR | |
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Head of Talent Sourcing & Channels | Director | Procurement | |
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Manager, Talent Acquisition | Manager | HR | |
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Senior Manager, Talent Acquisition | Manager | HR | |
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Chief People Officer - People, Places, Security and Systems | CXO | HR | |
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CTO | CXO | Finance | |
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Manager II, IT Systems | Manager | IT | |
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Engineering Manager / DevOps | Manager | IT | |
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Apps Release Manager | Manager | IT | |
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Head, Service Excellence Transformation, Customer Experience Regional | Director | Customer Service | |
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Vice President, Regional Head of Customer Experience | VP | Customer Service | |
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Head of Customer Success, Financial | Director | Customer Service | |
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Regional Head of CRM & Growth Planning | Director | IT | |
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Head of CRM Capability Hub (Growth) | Director | IT | |
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Head of Service Management Office (SMO) | Director | Finance | |
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Head of Engineering | Director | Finance | |
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Head of Business IT Solutions, GTS | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Head of Transformation Office & SSC, CFO Office | Director | Finance | |
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Director, Business Operations & Transformation | CEO’s office | Director | Finance | |
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Apps Being Evaluated by Grab Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Grab IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Grab digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Grab Technographics
Grab is a Professional Services organization based in Singapore,
with around 11267 employees and annual revenues of $2.80 billion.
Grab operates a diverse technology stack with applications such as
Oracle Cloud ERP, Workday HCM and Faiss,
covering areas like ERP Financial, Core HR and AI Frameworks and Libraries.
Grab has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Meta.
Grab recently adopted applications including
Patsnap Eureka in 2026, Faiss in 2024 and Freshservice in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Grab’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Grab’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Grab technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.