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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Graceland LLC Tech Stack and Enterprise Applications

Graceland LLC ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle NetSuite ERP ERP Financial ERP n/a 2018 2018
In 2018, Graceland LLC implemented Oracle NetSuite ERP as its ERP Financial platform to standardize corporate office and companywide financial and operational processes. The deployment covered the Graceland Management corporate office in Paducah, Kentucky and extended to companywide application ownership and day to day operations oversight by an internal Application Manager. Oracle NetSuite ERP was configured to support core financial management workflows including general ledger control, accounts payable and receivable orchestration, and fiscal reporting consistent with ERP Financial functional terminology. The program included configuration and ongoing development activities managed by the Application Manager, who was responsible for research, development, implementation, maintenance, and scheduling of application work across departments. Integrations were explicitly implemented with Avalara AvaTax for tax calculation, DocuSign and Adobe Sign for contract e signature workflows, Adobe InDesign for document production, Canvas LMS for training and onboarding integration, Microsoft Office and Microsoft SharePoint for document collaboration, SendSuite for shipping or label workflows, Intuit QuickBooks for selective departmental bookkeeping coexistence, and various Google Chrome add ons for browser level productivity extensions. These integrations reflect a blended architecture where Oracle NetSuite ERP serves as the central financial system while specialized point solutions handle tax, signing, design, learning, document management, shipping, and legacy bookkeeping interactions. Governance and operational ownership were centralized under the Application Manager role which provided regular feedback to business and IT teams, managed project requirements, assisted internal departments, developed work schedules, and supported critical business application systems. Rollout and ongoing operations emphasized cross functional coordination between business and IT, continual application maintenance, and structured support for companywide financial processes.
Payment Processing ERP 2017 2017
Tax Management ERP 2018 2018
Graceland LLC HCM
Vendor
Previous System
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Category
Market
VAR/SI
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Insight
Instructure Legacy Canvas LMS Learning and Development HCM n/a 2018 2018
In 2018 Graceland LLC implemented Canvas LMS as its Learning and Development platform, provisioning companywide learning capabilities from its corporate office in Paducah, KY. The deployment was positioned to support internal training workflows and ongoing application development oversight managed by the company Application Manager who monitors everyday operations of the application development team and provides regular feedback. Canvas LMS was configured to serve enterprise learning functions such as course management, learner enrollment, assessment workflows, and content distribution consistent with Learning and Development best practices. Configuration and administration were embedded within the broader application portfolio managed by the Application Manager, with work schedules and project requirements tracked as part of ongoing platform maintenance and content lifecycle management. The Canvas LMS implementation was integrated into Gracelands broader application ecosystem, which includes Oracle Netsuite, Avalara AvaTax, Docusign and Adobe Sign, Adobe Indesign, Microsoft Office, Microsoft SharePoint, Send Suite, Intuit QuickBooks, and various Google Chrome add-ons, enabling content distribution and administrative workflows that touch finance, procurement, and HR systems. Operational coverage was companywide and aligned with support for critical business application systems, with the Application Manager assisting internal departments and coordinating between business and IT teams to manage project requirements. Governance for Canvas LMS was operated through centralized application management practices, including regular feedback loops from the application development team, requirement management with business stakeholders, and schedule-driven maintenance to ensure platform availability. Ongoing responsibilities listed by the Application Manager include researching, developing, implementing, and maintaining corporate-office and companywide use applications, and providing support to critical business application systems while working with business and IT teams to manage rollout and operational continuity.
Payroll HCM 2018 2018
Graceland LLC AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
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Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2014 2014
In 2014, Graceland LLC implemented Ruby Live Chat on its public website. The deployment uses Ruby Live Chat as a Chatbots and Conversational AI solution to capture and route inbound customer inquiries for the Construction and Real Estate business. Deployment is web-first, embedding the Ruby Live Chat client into site pages to provide real-time messaging and asynchronous chat handling. Configuration emphasized agent routing, canned responses, lead capture fields, and transcript logging to support sales and customer service workflows, reflecting typical Chatbots and Conversational AI capabilities. Operational ownership is organized around sales and customer service teams, with agent workflows and scripted response libraries managed to standardize first-line engagement. The implementation scope is limited to the corporate website, where Ruby Live Chat is used to instrument web customer engagement, session handoff, and persistent chat records for business follow-up.
Chatbots and Conversational AI AI-Powered Application 2019 2019
Graceland LLC Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2021 2021
Graceland LLC Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Signing Content Management 2018 2018
Graceland LLC CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
CRM CRM 2021 2021
Customer Experience CRM 2021 2021
Graceland LLC IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2019 2019

IT Decision Makers and Key Stakeholders at Graceland LLC

First Name Last Name Title Function Department Email Phone
Accounting Manager Manager Finance
Director of Marketing Director Marketing
Sales Manager Manager Sales

Apps Being Evaluated by Graceland LLC Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Graceland LLC IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Graceland LLC digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Graceland LLC Technographics
Graceland LLC is a Construction and Real Estate organization based in United States, with around 200 employees and annual revenues of $25.0 million.
Graceland LLC operates a diverse technology stack with applications such as Oracle NetSuite ERP, Canvas LMS and Ruby Live Chat, covering areas like ERP Financial, Learning and Development and Chatbots and Conversational AI.
Graceland LLC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Oracle, Instructure and Ruby.
Graceland LLC recently adopted applications including Google Workspace (Formerly Google G-Suite) in 2021, SuiteDash in 2021 and Hotjar in 2021, highlighting its ongoing modernization strategy.
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Our research team continuously updates Graceland LLC’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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