Grameenphone
GPHOUSE Bashundhara,
Dhaka, 1229,
Bangladesh
Dhaka, 1229,
Bangladesh
88-02-222282990
Communications
Grameenphone Technographics
Grameenphone Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Grameenphone and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1315 Grameenphone employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grameenphone has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, NetCracker BSS/OSS for OSS/BSS in 2013, REVE Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grameenphone is running and its propensity to invest more and deepen its relationship with Oracle , NEC Corporation , Ericsson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grameenphone revenues, which have grown to $1.38 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grameenphone intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Grameenphone Tech Stack and Enterprise Applications
Grameenphone ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Grameenphone implemented Oracle Cloud ERP for ERP Financial. The deployment replaced Oracle E-Business Suite as the primary finance platform and centralized recording of all financial transactions in Oracle Cloud ERP across the company in Bangladesh.
The implementation focused on core financial modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, consolidation and statutory financial reporting capabilities. Oracle Cloud ERP was configured to produce transactional extracts and financial reports that feed the company s statutory financial statements, and to support preparation in accordance with International Financial Reporting Standards IFRS and local requirements such as the Companies Act 1994, Securities and Exchange Rules 2020 and the Financial Reporting Act 2015.
Operational coverage centered on corporate finance, accounting, treasury and statutory reporting workflows, with financial reports extracted from Oracle Cloud ERP used in the internal review sequence led by the Chief Accountant, CFO and CEO and subsequently by the Board Audit Committee on a quarterly basis. External auditors perform quarterly or half year reviews and an annual audit, with auditors appointed by the Board and approved by shareholders, and Oracle Cloud ERP records are provided as the primary source for those reviews.
The Oracle Cloud ERP deployment maintained system level audit trails and controls to support Internal Control over Financial Reporting as described in company disclosures, and configurations aligned role based access and approval workflows to reflect Grameenphone s governance and review checkpoints. Oracle Cloud ERP functions as the central ERP Financial platform for statutory reporting, audit evidence generation and core finance operations at Grameenphone.
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Grameenphone ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013 Grameenphone implemented NetCracker BSS/OSS to consolidate core OSS/BSS functions across its Bangladesh operations, NetCracker lists Grameenphone as a customer on its website. The deployment of NetCracker BSS/OSS is presented as an operator-grade telco platform intended to support billing, customer management and network service operations.
The implementation scope focused on standard telecommunications business functions, aligning customer care, order to cash processes and service assurance workflows under a unified OSS/BSS framework. For a 1,315 employee communications provider, the deployment is consistent with centralizing billing, subscriber management and order handling into a single vendor platform to reduce operational fragmentation.
NetCracker BSS/OSS was implemented following typical OSS/BSS architectural patterns, using modular service-oriented components for mediation, provisioning, inventory and billing orchestration. The system architecture emphasizes separation of BSS and OSS domains while enabling operational data flow between customer management, billing engines and network inventory modules, reflecting common NetCracker design approaches.
Governance and operational changes aligned with consolidating cross-functional processes, introducing centralized change control for order management and incident resolution, and enabling coordinated work between customer care and network operations. The engagement is documented publicly by NetCracker and indicates a platform-level adoption of OSS/BSS capabilities rather than a point solution implementation.
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OSS/BSS | ERP Services and Operations |
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2025 | 2025 |
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Grameenphone AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| REVE Chat | Legacy | REVE Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Grameenphone implemented REVE Chat on its corporate website as a Chatbots and Conversational AI application to support web-based customer engagement and inquiry handling. The deployment centers on embedding REVE Chat widgets on public web pages to deliver automated conversational responses and live chat escalation for customer service, account and billing inquiries.
Configuration work focused on conversational flow design, canned response libraries, session routing to human agents, and administrative controls in the REVE Chat console, reflecting standard Chatbots and Conversational AI functional modules. Operational governance tied REVE Chat to customer care workflows, with ongoing script updates, agent handoff policies, and web channel session tracking to support Grameenphone’s customer interactions in Bangladesh.
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Grameenphone Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Grameenphone CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Grameenphone IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Asset Management (ITAM) | IT Asset Management |
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2020 | 2020 |
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Grameenphone IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Grameenphone
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer | CXO | IT | |
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IT, CIO | CXO | Finance | |
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Chief Human Resource Officer | CXO | HR | |
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Head of Transformation, Information Technology | Director | IT | |
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Head of Business Analytics | Director | Finance | |
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Apps Being Evaluated by Grameenphone Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Grameenphone IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Grameenphone digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Grameenphone Technographics
Grameenphone is a Communications organization based in Bangladesh,
with around 1315 employees and annual revenues of $1.38 billion.
Grameenphone operates a diverse technology stack with applications such as
Oracle Cloud ERP, NetCracker BSS/OSS and REVE Chat,
covering areas like ERP Financial, OSS/BSS and Chatbots and Conversational AI.
Grameenphone has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, NEC Corporation and REVE Chat.
Grameenphone recently adopted applications including
Ericsson Core Commerce suite in 2025, Vserv VMAX in 2024 and Crazy Egg in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Grameenphone’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Grameenphone’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Grameenphone technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.