Grandista Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Grandista and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Grandista employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Grandista has purchased the following applications: Trizeri Jewellery for Retail Management in 2018, Trizeri CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Grandista is running and its propensity to invest more and deepen its relationship with Trizeri or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Grandista revenues, which have grown to $68.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Grandista intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trizeri | Legacy | Trizeri Jewellery | Retail Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Grandista implemented Trizeri Jewellery as its Retail Management application to centralize bookings, CRM and sales operations for its boutique concierge and tourism services. The deployment positioned Trizeri Jewellery to unify reservation handling and customer records across remote booking touchpoints, reflecting Trizeri's tourism and booking product alignment and the founder's portfolio linkage to Grandista.
Trizeri Jewellery was configured to support Bookings and CRM modules, centralizing lead capture, reservation scheduling and sales transaction workflows while establishing customer profiles to support concierge fulfilment and repeat bookings. Configuration and workflow design emphasized lifecycle controls for bookings, staff access rules for reservations and integrated sales activity tracking within the CRM module.
Operational coverage included front desk, reservations and sales teams serving Grandista's boutique concierge and tourism operations in Phuket, with the application used to improve remote booking workflows and strengthen operational control. Governance focused on centralized booking workflows and CRM-driven sales processes influenced by the founder association, and specific outcome metrics are not publicly disclosed.
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trizeri | Legacy | Trizeri CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, Grandista implemented Trizeri CRM to manage reservations, leads and customer relationships. Grandista is a boutique concierge and tourism operator operating in Phuket in the retail industry, and Trizeri CRM serves as the companys primary CRM for booking and guest management.
The implementation centers on CRM capabilities including contact and lead management, reservation and booking modules, activity tracking, task assignment, and consolidated customer profiles. Configuration appears oriented around booking workflows that link inquiries to reservations and follow up tasks, and structured guest preference records to support repeat business and personalized service.
Operational coverage is focused on sales, concierge operations and customer service functions within Grandistas Phuket operations, centralizing booking records and communications to coordinate handoffs between sales and on the ground staff. The deployment footprint is consistent with a mid sized boutique operator and emphasizes a single system of record for bookings and customer engagement.
Module usage is inferred from the company founders public portfolio that lists both Grandista and Trizeri, so the presence of Trizeri CRMs booking and lead management modules is not explicitly documented in public sources. This analyst narrative treats Trizeri CRM as Grandistas CRM and booking orchestration layer, supporting reservations, lead conversion and customer follow up in the region.
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