Gassville, 72635, AR,
United States
Great Escapes RV Center Technographics
Great Escapes RV Center Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Great Escapes RV Center and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 53 Great Escapes RV Center employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Great Escapes RV Center has purchased the following applications: CSI IDS Astra G2 for Dealership Management in 2020, Microsoft 365 for Collaboration in 2020, Kenect for Brand Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Great Escapes RV Center is running and its propensity to invest more and deepen its relationship with Constellation Software Inc. , Microsoft , Kenect or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Great Escapes RV Center revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Great Escapes RV Center intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Great Escapes RV Center Tech Stack and Enterprise Applications
Great Escapes RV Center ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Constellation Software Inc. | Legacy | CSI IDS Astra G2 | Dealership Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020 Great Escapes RV Center implemented CSI IDS Astra G2 as its Dealership Management application. CSI IDS Astra G2 was used to centralize parts receiving, inventory control, point of sale transactions, and claims handling for the single dealership site.
The implementation focused on functional modules for receiving and billing of deliveries from carriers such as UPS and FedEx, parts inspection and damaged goods claims processing, parts showroom floor restocking and reorder workflows, and in-store point of sale for retail parts sales. Workflows documented items sold for reorder, tracked stock levels for technicians, and supported phone and email handling to assist customers in locating correct parts.
Operational coverage centered on the parts, service, and retail sales functions, with parts staff responsible for receiving, filing claims, ordering, and occasional vehicle procurement to support technician needs. Governance emphasis was placed on transaction-level process control for receiving and sales, and on using CSI IDS Astra G2 Dealership Management records to coordinate cross-functional activity between parts clerks, technicians, and customer service channels.
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Great Escapes RV Center Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Great Escapes RV Center implemented Microsoft 365. The company website indicates Microsoft 365 is in use as the core Collaboration platform to support internal communications and document workflows for the 53-employee automotive dealer.
The Microsoft 365 deployment is consistent with a small business cloud-first Collaboration architecture, and Microsoft 365 is likely operating as a single tenant providing cloud email, messaging, document management and productivity services. Functional capabilities aligned with the Collaboration category typically include Exchange Online for email, Microsoft Teams for messaging and meetings, SharePoint Online for document libraries and intranet, OneDrive for user file storage, and Office web and desktop applications, and those capabilities map to administrative operations, sales communications and document control. The public signal is limited to website evidence and does not specify integrations, configuration specifics, governance model or rollout details.
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Great Escapes RV Center CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kenect | Legacy | Kenect | Brand Management | CRM | n/a | 2020 | 2020 |
In 2020 Great Escapes RV Center implemented Kenect on its public website to introduce a Brand Management capability for customer engagement and reputation workflows. The deployment of Kenect is website-embedded, positioning Kenect as the customer messaging and review touchpoint for the dealership.
The Kenect implementation centers on customer-facing messaging and reputation modules common to Brand Management, including a web chat widget and two-way SMS for inbound customer inquiries, a centralized message inbox for consolidating interactions, and review solicitation workflows tied to post-contact events. Configuration emphasis appears on contact capture and real-time conversational routing to frontline sales and service personnel, reflecting category-aligned functionality for lead conversion and customer experience orchestration.
Operational coverage is focused on customer-facing sales and service functions at the dealership, with Kenect running directly on the site to capture walk-in, inquiry, and service-related traffic. Governance and day-to-day operation are managed internally by dealership staff, aligning Brand Management practices with web channel touchpoints and centralized message handling using Kenect.
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2011 | 2011 |
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Marketing Analytics, Data Management Platform | CRM |
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2022 | 2022 |
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Great Escapes RV Center IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Great Escapes RV Center
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Great Escapes RV Center Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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